Bilingual Certifications Operations Assistant

Position Summary:

• Provide administrative and customer service tasks associated with CCOF’s certification programs.
• Communicate with current and new clients.
• Provide administrative support for Certification staff.

Essential Responsibilities:

• Support CCOF clients by providing high-quality customer service in both Spanish and English via phone and email correspondence.
• Complete quality and quantity of work on par with other Certification Operations Assistants of similar tenure.
• Conduct peer-to-peer training and follow-up for new team members.

Required Qualifications:

• Bilingual proficiency in both English and Spanish.
• Critical thinking skills to independently navigate unfamiliar situations.
• Professionalism in customer service.

Desired Qualifications:

• 1-3 years of experience in an applicable field gained through work or volunteer positions.
• Experience working remotely and/or collaborating effectively with remote teams.
• Commitment to CCOF’s mission to advance organic agriculture for a healthy world.