Technical Customer Service Agent (German and English) – Payments & POS Solutions
Benefits
4w PTO
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Responsibilities:
- Handle incoming calls, emails and tickets from merchants and partners.
- Provide telephone and written support for card payment terminals and ATMs.
- Diagnose and resolve technical and commercial inquiries.
Qualifications:
- Fluent in German and English.
- Strong interest in technical contexts and an ability to perform root‑cause checks.
- Exceptional customer service orientation.
Benefits:
- Work from home.
- Additional health and life insurance.
- Clear career prospects with internal promotion opportunities.
Sutherland
Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries.