Handle incoming calls, emails and tickets from merchants and partners; triage and prioritise work to meet SLAs.
Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions.
Diagnose and resolve technical and commercial inquiries; perform error analyses and basic troubleshooting; escalate complex issues.
Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, and operate in industries ranging from technology & travel to telecommunications and banking.
Act as the first point of contact for German customers, providing support for all inquiries before, during, and after the booking.
Support customers via phone and e-mail communication.
Increase customer satisfaction and loyalty through friendly and professional service.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities, and they believe in true entrepreneurship and long-term stability.
You will handle complex inquiries from international corporate and VIP clients across the entire SIXT globe.
You will communicate with customers via email and phone in German and English.
You will actively contribute to increasing customer satisfaction and loyalty, as well as the success of the department and the company.
SIXT is a leading global mobility service provider with a revenue of 4.00 billion euros and approximately 9,000 employees worldwide. Their mobility platform ONE combines car rental, car sharing, ride services, and car subscriptions to provide customers access to a fleet of 350,000 vehicles and services.
Manage customer inquiries via phone, email, or video calls.
Assist customers with questions related to the vehicle rental and pickup process.
Collaborate with SIXT branches located in different countries.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion. They have around 9,000 employees worldwide and are present in more than 110 countries at 2,000 rental stations with their franchise partners.
Provide email and chat support (no phone calls!) to users.
Answer common "how-to" and FAQ-type questions; assist with account management and payment-related issues.
Guide users through troubleshooting steps with patience and clarity.
Sutherland Bulgaria brings great people together to do exceptional things. They are looking for motivated Customer Service Professionals to join their team supporting the world’s leading music streaming platform, with over 422 million monthly active users across 180+ countries.
Support and advise customers on software inquiries via multiple channels.
Liaise with various teams to ensure seamless communication and problem-solving.
Independently handle support tickets from start to finish.
Sport Alliance GmbH is a leading company in the FitTech industry. They offer digital solutions for the fitness market and value employee opinions and ideas.
Provide support to clients through phone, email, and chat with a focus on root cause analysis and client education.
Address complex client questions and concerns with speed, professionalism and empathy; be a brand ambassador.
Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments. They support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.
Develop into a CAMPER expert, independently supporting customers with "rent" and "abo" products.
Provide first-level support, creatively solving challenging travel situations with AI tools.
Coordinate booking adjustments, including updates, rebookings, or cancellations, while ensuring service quality.
Roadsurfer is Europe's largest campervan rental company. In addition to rent, abo and sales, in 2021 they launched roadsurfer spots a platform where you can discover and book unique camping spots. They are growing fast, so hop on board and join us on their journey.
Manage service subscriptions (New subscription, subscriptions information, update products and services, etc).
Billing (Change payment method, billing incidence, invoicing and other billing related issues).
Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles and other resources.
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Respond to inquiries from users via phone and Secure Message.
Liaise with claims team to resolve claims related issues.
Identify and troubleshoot technical difficulties; log issues in ticketing system.
WCG partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. They understand that work gives hope, strengthens relationships and drives economic growth. The company has a diverse and inclusive workplace with a track record of high employee engagement and teamwork.
Provide inbound call support in both English and French.
Respond to inbound customer inquiries in both English and French via email, ensuring prompt and accurate resolution.
Provide end to end support during scheduled weekend shifts, monitoring trips and addressing disruptions.
CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
Provide care to users through calls, chats, and email.
Get to know each user’s business goals and help guide them.
Analyze user behavior and content to determine effects on satisfaction.
Wix enables anyone to succeed online. Since 2006, they've grown to around 5,500 employees in 22 countries with over 40 products, serving over 278 million users worldwide. They value innovation, non-traditional evolution, and collaboration in small, close-knit teams.
You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices.
You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem
You always have a sympathetic ear, and you advise our customers over the phone and via email
Sixt is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are their highest priorities.
Advise and arrange travel for corporate business customers.
Educate customers on travel options including air, road, rail, and accommodations.
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
Amex GBT helps colleagues find inspiration in travel and make an impact on the industry. They offer an inclusive and collaborative culture where your voice is valued and have internal promotions and career advancement opportunities.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Assist with activation of mobile phones and configuring devices.
Assist users with placing orders in their online portal.
DMI is a leading provider of digital services and technology solutions. They support public sector agencies and commercial enterprises around the globe, focusing on end-to-end managed IT services and is recognized as a Top Workplace.
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
Answer, screen, and forward incoming calls to the appropriate person.
Log phone calls and documents into online document management system.
Maintaining frequent communication with client and answering questions.
The Ward Law Group is a leading personal injury law firm known for serving the community and driving results. Voted as one of the best places to work for the past two years, they offer an innovative and fast-paced environment where employees are empowered to make decisions and contribute to collaborative team efforts.