Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
TP is a global, digital business services company. They deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. TP has more than 500,000 inspired and passionate people speaking more than 300 languages and a global scale and local presence.
Answer inbound calls with professionalism and customer service.
Assist with appointment scheduling calls and follow up on missed appointments.
Triage calls to determine if it is a request, complaint or grievance, and escalate or resolve.
New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. They have over 50 years of experience. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and they are proud to hold Mental Health America’s Platinum Bell Seal.
Serve as the primary point of contact for Spanish-speaking clients, handling inbound and outbound calls.
Organize information coming out of intake, track outstanding items, drive follow-ups to completion.
Support attorneys and paralegals with document preparation, e-filings as assigned, and backend case organization.
Flexner Houser Injury Law is a Wilmington, North Carolina personal injury firm. They are known for strong communication, responsiveness, and community involvement that extends beyond the courtroom. The firm has served North Carolinians for 25+ years.
Handle incoming calls, emails, and online inquiries from prospective personal injury clients in both English and Spanish.
Accurately enter and maintain client and case information in the firm’s case management system.
Proactively follow up with English- and Spanish-speaking leads to obtain missing information or documentation.
SnappyCX seeks detail-oriented and client-focused individuals. They support their client's legal team by managing client intake, lead screening, case documentation, and coordination between clients and attorneys.
Handle inbound and outbound calls with professionalism and efficiency.
Listen to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts and process claims.
MCI is a fast-growing tech-enabled business services company in the USA, with a call center footprint and operations across multiple countries. They deliver Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions, employing 10,000+ individuals.
Manage calls professionally for a diverse range of businesses and professionals.
Accurately take and promptly deliver messages with a touch of flair.
Book appointments using user-friendly software like Calendly, making scheduling a breeze.
Veta Virtual is an innovative start-up revolutionizing the customer experience industry. They provide top-tier, customized phone call management solutions to businesses of all sizes, ensuring seamless and efficient communication and foster a culture of continuous learning and growth.
Create, update, and maintain client records within the company’s CRM database.
Communicate primarily in Spanish, review client responses and comments, and update the CRM accordingly.
Assist with client documentation using Dotloop and ensure CRM data and client records remain accurate and organized.
SnappyCX is looking for a dependable CRM Administrative Assistant to support CRM management and administrative tasks for their client. Our client is a real estate company that supports clients through the home buying, selling, and property upgrade process.
Create, update, and maintain client records within the company’s CRM database.
Communicate primarily in Spanish, review client responses and comments, and update the CRM accordingly.
Ensure CRM data and client records remain accurate and organized.
SnappyCX is seeking a dependable Bilingual CRM Administrative Assistant to support CRM management and administrative tasks for their client. Our client is a real estate company that supports clients through the home buying, selling, and property upgrade process.
Assign leads to the right partner agents or teams.
Neighborhoods.com is dedicated to making a real difference in people’s home-buying journey. They foster a collaborative remote environment where employees thrive by providing exceptional customer support.
AO Garcia Agency is looking for goal-oriented individuals with leadership potential to join their rapidly growing company. They are offering an opportunity to grow your career at your own pace.
Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities they serve.
Provide outstanding customer service through phone and email, promptly addressing inquiries and resolving issues.
Serve as a primary point of contact for Spanish-speaking clients, ensuring their needs are met with empathy and efficiency.
Collaborate with cross-functional teams to quickly solve customer challenges and document client interactions thoroughly for future reference.
Our client is a leader in providing tech-centric managed services and is committed to delivering exceptional customer support solutions. Our latest project revolves around enhancing our customer service team with skilled communicators to ensure top-tier service and satisfaction for our clients in a diverse and multinational environment.
Handle inbound and outbound phone calls, emails, and live chats.
Investigate, advise, and resolve both pre-sales and after-sales queries.
Ensure efficient, single-contact resolution for our customer.
Lastminute.com is a European Travel-Tech leader in Dynamic Holiday Packages. With technology, they turn spontaneous thoughts into meaningful experiences, helping people travel the world. They have around 1,700 people worldwide and foster an inclusive, friendly, and international environment.
Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
Provides an overview of the basic claims process and information of a general nature to customers.
Receives, screens, and routes incoming telephone calls and other electronic correspondence.
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. They provide support to its insurance company affiliates, offering property and casualty insurance products and have been certified as a Great Place To Work since 2019.
Handle inbound and outbound customer calls in French
Sell holiday packages
Work with commercial targets
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. They turn spontaneous thoughts into meaningful experiences with technology, helping people travel the world.
AO Garcia Agency is 100% virtual, offering work-from-home positions. We are looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization.
Initiating courtesy calls to clients upon case assignment and providing detailed explanations of the reduction process.
Meticulously logging phone calls, case statuses, and documents into the online document management software.
Ensuring the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list.
The Ward Law Group is a leader in personal injury, serving the community and driving results. Voted as one of the best places to work for the past two years, they offer an innovative and fast-paced environment where employees are empowered through collaborative team efforts.
Provide customer service support to the providers via phone and email
Provide accurate reporting data in compliance with industry standard
Be point of contact for the event vendor management process includes activating and adding new vendors
Sutherland is a digital transformation company and Great Place to Work certified, helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries.
Transcribe meeting notes and distribute summaries as needed.
Serve as a point of contact for clients, maintaining professionalism and confidentiality.
Job Duck connects professionals with remote job opportunities with US-based employers. As a lifestyle company, they ensure that everybody working there has a fantastic time, and they've earned the Great Place to Work Certification every year since 2022.