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About the Role:

  • Providing seamless support through voice and email channels.
  • Strengthening our connection with Spanish-speaking clients.
  • Enhancing the customer experience.

Responsibilities:

  • Addressing inquiries and resolving issues.
  • Serving as a primary point of contact for Spanish-speaking clients.
  • Documenting client interactions thoroughly.

Required Qualifications:

  • Strong experience in customer success roles.
  • Fluency in Spanish and English.
  • Proficient in using customer service software and CRM systems.

iCIMS

Our client is a leader in providing tech-centric managed services and is committed to delivering exceptional customer support solutions. Our latest project revolves around enhancing our customer service team with skilled communicators to ensure top-tier service and satisfaction for our clients in a diverse and multinational environment.

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