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Attention To Detail
About the Role:
- Providing seamless support through voice and email channels.
- Strengthening our connection with Spanish-speaking clients.
- Enhancing the customer experience.
Responsibilities:
- Addressing inquiries and resolving issues.
- Serving as a primary point of contact for Spanish-speaking clients.
- Documenting client interactions thoroughly.
Required Qualifications:
- Strong experience in customer success roles.
- Fluency in Spanish and English.
- Proficient in using customer service software and CRM systems.
iCIMS
Our client is a leader in providing tech-centric managed services and is committed to delivering exceptional customer support solutions. Our latest project revolves around enhancing our customer service team with skilled communicators to ensure top-tier service and satisfaction for our clients in a diverse and multinational environment.