Source Job

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate

TP is a global, digital business services company. They deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. TP has more than 500,000 inspired and passionate people speaking more than 300 languages and a global scale and local presence.

• Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
• Triage and route inquiries to the right internal teams.
• Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.

Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.

• Respond to users via chat, email and calls with clarity, empathy, and expertise
• Identify recurring patterns or issues and share insights with Engineering & Product
• Collaborate in a public, written-first environment

Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.

Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails. Maintain a customer satisfaction level over 90%. Communicate and collaborate with your team on Slack to provide solutions for our customers.

Owner is the AI growth system for local restaurants.

• Talk to business owners all day, gathering information on their operations.
• Capture information with precision, maintaining accuracy while keeping the conversation flowing.
• Be the face of Harper, projecting competence and helpfulness in every customer interaction.

Harper is building an AI-native professional services company, creating the best AI commercial insurance distribution engine for scale. They are focused on AI-led solutions, capturing decision traces to enable AI to make judgment calls, and aiming for significant market expansion.

• Manage calls professionally for a diverse range of businesses and professionals.
• Accurately take and promptly deliver messages with a touch of flair.
• Book appointments using user-friendly software like Calendly, making scheduling a breeze.

Veta Virtual is an innovative start-up revolutionizing the customer experience industry. They provide top-tier, customized phone call management solutions to businesses of all sizes, ensuring seamless and efficient communication and foster a culture of continuous learning and growth.

• Serve as a trusted guide for lenders, settlement agents, escrow officers, notaries, and consumers.
• Handle chat, phone, and email support with accuracy and empathy, ensuring a smooth experience across the Snapdocs platform.
• Troubleshoot Snapdocs products, track issues, and partner with QA/training teams when recurring themes emerge.

Snapdocs' platform currently powers 20% of all real estate closings in the country, and they’re just getting started.

• Interact directly with customers via phone to assist with order fulfillment and service execution.
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.

HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.

TP is a global, digital business services company that delivers digitally powered business services. With more than 500,000 inspired and passionate people, their global scale and local presence allow them to support their communities, clients, and the environment.

• Answer inbound inquiries and prospect calls from web chat and call centers
• Utilize multiple methods of contact (text messaging, e-mails, phone calls) to reach prospective sellers
• Set appointments for Real Estate Consultants to continue the sales process

House Buyers of America is a residential real estate investment company founded in 2001. They buy, renovate, and resell a high volume of homes, offering a guaranteed, fast, and hassle-free sale. They are a fast growing company and a member of the Inc 5000 list that has expanded to 44 states and Washington DC.

• Answer customer inquiries via live chats and emails (no calls).
• Provide accurate information about the products of the company.
• Resolve cases in timely and professional manner.

Quadcode is a fintech company excelling in financial brokerage activities and delivering advanced financial products to its global clientele. With a team of 500+ creative and tech-driven people across the globe, Quadcode is a place where ideas turn into impact, where every project is a chance to grow, innovate, and make their mark.

• Respond to customer queries and requests via email in a thoughtful and timely manner.
• Consult users on best practices and how Firstbase operates as a product expert.
• Collect and share user suggestions and pain points with the Product and Operations teams.

AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.

• You will ensure the smooth daily operation of our services by providing telephone and email support
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
• You will care for customer satisfaction and making sure that issues are resolved

Via is using technology to transform transportation around the world, aiming to reduce humanity’s collective environmental footprint. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.

• Respond to queries from users in a timely and accurate way via live chat and email.
• Follow up with unresponsive users and leads to ensure their questions are resolved.
• Proactively identify user needs and help customers implement specific features.

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), and send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.

• Interact directly with customers via phone.
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless experiences. As a remote-first company, they embrace collaboration and flexibility.

• Handle inbound participant and TPA calls, emails, and voicemails.
• Resolve client issues, concerns, and inquiries regarding benefit programs.
• Support the outside sales team by researching and assisting with operational questions.

Five Star Call Centers provides customer service solutions. They focus on delivering exceptional customer experiences in a fast-paced environment.

• Manage inbound and outbound calls effectively.
• Build sustainable relationships and trust with customer accounts.
• Ensure customer satisfaction in every interaction.

Jobgether is a platform that helps job seekers find employment opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Place a high volume of calls daily to enroll members.
• Share information about Mae's support, emphasizing doula support.
• Guide members through the enrollment process.

Mae is a venture-backed digital health solution focused on improving the health and quality of life for mothers and babies. They provide complete digital care with culturally-competent on-the-ground support, addressing access gaps and bolstering well-being through continuous engagement and a community-led support model.

• Provide customer service support to the providers via phone and email
• Provide accurate reporting data in compliance with industry standard
• Be point of contact for the event vendor management process includes activating and adding new vendors

Sutherland is a digital transformation company and Great Place to Work certified, helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries.

• Proactively contact new users to help them book their first session.
• Reduce friction: explain how therapy on Clearly works and what to expect.
• Drive uptake of special packages, coordinating with Marketing.

Clearly is a mental health platform that makes therapy more accessible, affordable, and effective. They combine personalized sessions with therapists and AI-driven support, offering both professional depth and scalability in a single solution with a network that includes nearly 800 trusted, verified psychotherapists .