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Your Mission:
- Turn every user interaction into a clear, empathetic, and reliable experience
- Become a product expert across all platforms
- Handle escalations fast, well, and with clarity
What You’ll Do:
- Help users by responding via chat, email and calls
- Improve Beside every day through documentation and insights
- Contribute to the team by collaborating and sharing discoveries
What Makes You A Great Fit:
- You care deeply and love helping people
- You are an exceptional communicator and a fast learner
- You thrive in ambiguity and take ownership
Requirements:
- Valid work authorization
- Willingness to work 11AM–7PM ET, Tuesday–Saturday
- Native-level English
Beside
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.