Supporting an estimated 7 hours daily on telephonic support to our members and providers.
Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules.
De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach.

What success looks like in this role:

Member satisfaction via survey responses.
Consistently addressing inquiries and requests promptly and effectively, demonstrating responsiveness and reliability in service delivery.
Successfully managing escalated cases to resolution, ensuring that concerns are addressed in a timely and compassionate manner.

What we expect from you:

Ability to navigate sensitive customer needs in a resilient manner
At least one year of customer service experience.
Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.

Spring Health

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. They partner with over 450 companies and provide care for 10 million people.

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