Respond to queries from users in a timely and accurate way via live chat and email.
Follow up with unresponsive users and leads to ensure their questions are resolved.
Proactively identify user needs and help customers implement specific features.

Requirements:

5+ years of experience as a Live Chat Support Specialist in the tech industry.
2+ years of remote experience.
Experience using help desk software and remote tools.

Benefits:

Remote Work: Work from anywhere.
Job Security: Employed full-time by Givebutter.
Health Insurance: We offer HMO medical insurance covered 100% for employees.

Givebutter

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), and send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.

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