Personal Injury Case Manager (Bilingual - Spanish & English Speaking)

Key Responsibilities:

• Handle incoming calls, emails, and online inquiries from prospective personal injury clients.
• Collect detailed and accurate case information during intake conversations.
• Respond to client questions with professionalism, empathy, and clarity.

Case Documentation & Data Management:

• Accurately enter and maintain client and case information in the firm’s case management system.
• Ensure intake notes, client communications, and supporting documents are properly recorded.
• Update case files as new information becomes available or case status changes.

Qualifications & Skills:

• Fluency in both Spanish and English (spoken and written) is required.
• Previous experience in personal injury intake, legal case management, or paralegal support preferred.
• Strong communication and interpersonal skills across diverse client populations.