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Key Responsibilities:
- Handle inbound/outbound calls professionally.
- Actively listen and provide accurate solutions.
- Maintain confidentiality and meet performance goals.
Qualifications:
- Fluent in English and Spanish.
- Strong typing skills and problem-solving abilities.
- Customer-first mindset and team-oriented.
Benefits:
- Earn PTO and paid holidays.
- Comprehensive medical, dental, and vision coverage.
- Secure your future with retirement savings programs.
Compensation:
- Competitive packages designed to grow with you.
- Incentives and rewards including cash bonuses and prizes.
MCI
MCI is a fast-growing tech-enabled business services company in the USA, with a call center footprint and operations across multiple countries. They deliver Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions, employing 10,000+ individuals.