Handle inbound and outbound phone calls, emails, and live chats.
Investigate, advise, and resolve both pre-sales and after-sales queries.
Ensure efficient, single-contact resolution for our customer.
Lastminute.com is a European Travel-Tech leader in Dynamic Holiday Packages. With technology, they turn spontaneous thoughts into meaningful experiences, helping people travel the world. They have around 1,700 people worldwide and foster an inclusive, friendly, and international environment.
Deal with inbound and outbound phone calls, emails, and live chats from Customers.
Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution
Availability to work rotating shifts, including weekends.
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. With technology, it turns spontaneous thoughts into meaningful experiences, helping people travel the world. The company has around 1,700 people worldwide and fosters an inclusive and friendly international environment.
Deliver exceptional customer support to community members in both German and English
Assist users through various channels including email, phone, and chat
Share user insights and feedback with relevant teams to improve products and processes
SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.
Act as the first point of contact for German customers, providing support for all inquiries before, during, and after the booking.
Support customers via phone and e-mail communication.
Increase customer satisfaction and loyalty through friendly and professional service.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities, and they believe in true entrepreneurship and long-term stability.
Provide care to users through calls, chats, and email.
Get to know each user’s business goals and help guide them.
Analyze user behavior and content to determine effects on satisfaction.
Wix enables anyone to succeed online. Since 2006, they've grown to around 5,500 employees in 22 countries with over 40 products, serving over 278 million users worldwide. They value innovation, non-traditional evolution, and collaboration in small, close-knit teams.
Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits, including how to maximize their Garner benefit
Handle complex and sensitive conversations with professionalism, empathy, and patience
Garner Health is reshaping the healthcare economy to ensure everyone can afford high quality care. With rapid adoption in the market, they have more than doubled their revenue annually over the last 5 years, becoming the fastest growing company in their space. Garner's award winning culture cultivates teamwork, trust, autonomy, exceptional results, and individual growth.
Drive customer adoption of the platform and its tools across Western Europe.
Administer onboarding and enablement tactics while advising on best practices.
Analyze product usage and performance to identify and resolve friction points.
Jobgether is an AI-powered matching service helping candidates find jobs. They ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements.
You will ensure the smooth daily operation of our services by providing telephone and email support
You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
You will care for customer satisfaction and making sure that issues are resolved
Via is using technology to transform transportation around the world, aiming to reduce humanity’s collective environmental footprint. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.
Take charge of the entire customer lifecycle, from initial setup to renewal.
Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success.
Create educational content for our help center and online resources to better support our users.
airfocus by Lucid is the world’s first modular product management and roadmapping platform. They are a hybrid workplace that supports a healthy work-life balance and thousands of users from customers like Ricoh, Good Year, and Wago.
Respond to inquiries from users via phone and Secure Message.
Liaise with claims team to resolve claims related issues.
Identify and troubleshoot technical difficulties; log issues in ticketing system.
WCG partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. They understand that work gives hope, strengthens relationships and drives economic growth. The company has a diverse and inclusive workplace with a track record of high employee engagement and teamwork.
Engage and qualify leads, prequalifying leads generated by marketing efforts through telephone, chat, or email.
Clearly communicate Lodgify’s value and benefits, adapting the approach to each customer’s specific needs.
Drive high activity targets, managing a high volume of inbound chats and calls, uncovering customer needs, and positioning Lodgify as the best-fit solution.
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, their platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. They're a team of 380+ people representing over 60 nationalities.
Handle incoming calls, emails and tickets from merchants and partners; triage and prioritise work to meet SLAs.
Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions.
Diagnose and resolve technical and commercial inquiries; perform error analyses and basic troubleshooting; escalate complex issues.
Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, and operate in industries ranging from technology & travel to telecommunications and banking.
Handle inbound and outbound customer calls in French
Sell holiday packages
Work with commercial targets
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. They turn spontaneous thoughts into meaningful experiences with technology, helping people travel the world.
Manage customer inquiries with empathy and efficiency
Represent respected international brands
Jobgether is using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies top-fitting candidates, and this shortlist is shared directly with the hiring company.
Establish relationships with business owners and C-level executives.
Collaborate with Senior Business Development Executives to close deals and generate revenue.
Comply with KPIs and goals on a daily, weekly and monthly basis.
Machinio is the fastest growing machinery marketplace in the world. They have teams in North America, Europe and Asia and operations all over the world and has been featured in Forbes, Crain’s Chicago Business, Business Insider and Inc.com, and more.
Provide customer service support to the providers via phone and email
Provide accurate reporting data in compliance with industry standard
Be point of contact for the event vendor management process includes activating and adding new vendors
Sutherland is a digital transformation company and Great Place to Work certified, helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries.
Create, update, and maintain client records within the company’s CRM database.
Communicate primarily in Spanish, review client responses and comments, and update the CRM accordingly.
Assist with client documentation using Dotloop and ensure CRM data and client records remain accurate and organized.
SnappyCX is looking for a dependable CRM Administrative Assistant to support CRM management and administrative tasks for their client. Our client is a real estate company that supports clients through the home buying, selling, and property upgrade process.
Serve as the main point of contact for customer inquiries via email, chat, and phone
Support customer onboarding and product adoption
Resolve customer issues and escalate complex cases when needed
They offer recruiting software solutions. They have a friendly and collaborative culture, and this role is ideal for someone starting or growing a career in customer success within an international environment.
Craft and manage high-quality Spanish CRM content.
Translate and localize English content into the Spanish language, ensuring cultural relevance and accuracy.
Maintain the integrity and quality of our content despite tight deadlines, reflecting our brands’ standards and voice.
Medier is a marketing agency that considers themselves creative partners to their clients offering a comprehensive suite of expert services. They hire a team of diverse, passionate people and foster a culture that empowers you to do your best work.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.