Customer Support Specialist - Bilingual (English/French)
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3w PTO
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About the Role:
- Assist with managing customer inquiries.
- Monitor live trips.
- Coordinate logistics solutions to ensure smooth operations.
Key Responsibilities:
- Provide inbound call support in both English and French.
- Respond to inbound customer inquiries in both English and French via email.
- Troublehoot common issues related to products, services, or accounts.
Experience, Skills, and Requirements:
- Fluent in both English and French.
- Customer service or logistics coordination experience.
- Strong problem-solving abilities and attention to detail.
CharterUP
CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.