Serve as the first point of contact for students and parents, answering inquiries and resolving issues.
Proactively follow up with potential students, offering personalized course information.
Maintain relationships with existing students and parents, offering professional service.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company providing K-12 extra-curricular learning services. We foster critical thinking and logic skills through innovative teaching techniques, offering math-focused after-school programs.
Address client inquiries about course offerings and registration.
Conduct consultation calls to understand students’ academic goals.
Manage leads from digital channels and track progress in CRM.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company providing K-12 extra-curricular learning services. They offer math-focused after-school programs with a focus on critical thinking and logic skills.
Serve as the primary point of contact for customer and supplier inquiries via phone and email.
Handle medium-volume inbound calls and ensure professional, courteous customer interactions.
Accurately log call outcomes, customer interactions, and case updates in CRM systems.
They are seeking a dedicated and customer-focused Customer Support Agent. The ideal candidate is patient, empathetic, and detail-oriented, with the ability to troubleshoot issues, navigate multiple systems, and adapt quickly in a dynamic, product-driven environment.
Provide outstanding customer service through phone and email, promptly addressing inquiries and resolving issues.
Serve as a primary point of contact for Spanish-speaking clients, ensuring their needs are met with empathy and efficiency.
Collaborate with cross-functional teams to quickly solve customer challenges and document client interactions thoroughly for future reference.
Our client is a leader in providing tech-centric managed services and is committed to delivering exceptional customer support solutions. Our latest project revolves around enhancing our customer service team with skilled communicators to ensure top-tier service and satisfaction for our clients in a diverse and multinational environment.