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See allRole Overview:
- Support US-based students and parents during their learning journey.
- Assist with student onboarding and feedback collection.
- Provide ongoing service throughout the academic term.
Key Responsibilities:
- Serve as the first point of contact via messaging and email.
- Keep detailed CRM records of interactions and feedback.
- Collaborate with teams to relay feedback and improve services.
Requirements:
- Must be fluent in Mandarin and English.
- Prior experience in customer service or education is preferred.
- Must have a problem-solving attitude when facing complaints.
Think Academy US
Think Academy US, a subsidiary of TAL Education Group, is an education technology company providing K-12 extra-curricular learning services. We foster critical thinking and logic skills through innovative teaching techniques, offering math-focused after-school programs.