Source Job

• Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
• Guide the design of scalable program governance, delivery, and measurement approaches.
• Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.

• Serve as strategic lead for and own enterprise customer relationships.
• Develop and execute tailored customer success strategies.
• Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI.

AvaSure partners with hospitals to help solve complex challenges. We offer benefits and focus on growth.

• Cultivate relationships with C-Suite executives and maintain a strong executive presence.
• Lead the implementation and delivery of the Strategic Services portfolio.
• Create and manage customer Success Plans that align with each institutions’ goals.

Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. Their flexible Student Impact Platform creates actionable insights, enabling higher education institutions to pinpoint students at risk.

• Lead, coach, and develop a team of Senior Customer Success Executives and Customer Success Executives.
• Define and execute a customer success strategy focused on retention, expansion, adoption, and long-term customer health.
• Build strong executive-level relationships with customer stakeholders and serve as an executive sponsor for key strategic accounts.

Carrot is a global, comprehensive fertility and family care platform. They support members and their families through many of life's most memorable moments and is trusted by many of the world’s leading multinational employers. Carrot's global workforce has been acknowledged with several accolades.

• Maintain executive relationships, lead projects, and serve as an escalation point for key accounts.
• Develop strategic account plans to drive customer and Nuvolo’s growth.
• Help foster adoption by raising client awareness and leveraging new product features and functionality.

Nuvolo is a global leader in modern, cloud-based Connected Workplace solutions built on ServiceNow. The company provides a platform to manage people, physical locations, assets, and work across departments while providing generous compensation, excellent benefits, and a passionate team culture.

• Develop and nurture strong relationships with existing partners.
• Drive revenue growth through upselling, cross-selling, and innovative partnership strategies.
• Facilitate effective communication and collaboration between internal and external parties.

Blackhawk Network (BHN) is a global leader in branded payments and prepaid products. BHN specializes in pioneering solutions that empower businesses to engage and reward their customers with unparalleled flexibility and convenience through a single global platform. BHN's network spans the globe with more than 400,000 consumer touchpoints.

• Lead, inspire, and mentor a high-performing team, fostering a culture of excellence and continuous learning.
• Own commercial outcomes including net revenue retention, growth, and enrollment target achievement.
• Collaborate cross-functionally to drive quick resolutions that showcase our commitment to member satisfaction.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for all. It's a company of over 2,000 employees and is known for its award-winning culture and commitment to innovation and providing equity in benefits programs.

• Maintain a revenue base by managing retaining and expanding a book of business.
• Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.

• Design and implement client success plans tailored to individual clients, including challenges, goals, and objectives.
• Serve as the main point of contact for clients, addressing concerns and ensuring smooth communication.
• Provide detailed reporting to clients on service usage and effectiveness, identifying opportunities for improvement.

NRI provides managed solutions and recommendations to improve current solutions. They foster a highly collaborative, results-oriented, dynamic, and extremely positive environment where employees can challenge their skills and work with large, sophisticated, and progressive clients.

• Define and evolve the Client Success service model for a portfolio-based segment.
• Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
• Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.

Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.

• Build and maintain positive client relationships to drive business growth, while leading a team of Relationship Managers.
• Manage revenue performance across accounts, including forecasting, renewals, and growth opportunities to achieve high renewal rates and customer satisfaction.
• Lead, coach, and develop Relationship Managers through performance management, mentoring, and capability building.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. It is a FTSE 100 company with approximately 22,500 employees across 32 countries, known for its award-winning, people-first culture focused on diversity, work/life balance, and innovation.

• Drive new sales growth within Cotiviti’s National Accounts segment.
• Identify and advance enterprise health plan opportunities by expanding executive relationships.
• Lead complex, multi-stakeholder sales pursuits from prospecting through negotiation.

Cotiviti is a healthcare analytics company. It focuses on payment accuracy, risk adjustment, and quality improvement. They have a team-oriented culture and value diverse perspectives.

• Partner with internal teams to find new strategic solutions for existing customers, expanding the business.
• Build and maintain relationships with key customer stakeholders through regular reviews and solution strategies.
• Mentor less experienced sales team members, identify new opportunities, and implement positive change.

EPlus believes technology is a people business and delivers solutions that make a real difference. Their team values collaboration, innovation, and extraordinary results within a culture of respect and teamwork, supporting work-life balance and community engagement.

• Serve as the primary relationship partner for active clients.
• Ensure program start dates hold and proactively manage timelines.
• Own revenue growth within existing accounts.

ThinkHuman provides leadership development programs. They aim to support clients and facilitators, and help clients achieve results.

• Deliver value to customers, helping them realize positive business outcomes with Jitterbit.
• Manage multiple stakeholders and priorities, working with a high volume of customers in the Mid-Market and SMB segments.
• Drive product adoption for post-implementation stage customers, ensuring maximum value.

Jitterbit is a leading data, application, and process workflow automation solution rooted in iPaaS. We integrate critical business processes to deliver experiences and insights needed by enterprises to accelerate their digital journey.

• Lead, hire, and develop a high-performing team of ECSMs.
• Oversee client health, retention, and expansion across $10M+ ARR relationships.
• Build and maintain executive-level relationships with key clients.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. As a remote-first company with a clear mission, Array is committed to continuous improvement and empowers employees to deliver the best products.

• Lead and develop a team of Customer Success Managers.
• Ensure customers operationalize NodeZero across their environments and workflows.
• Engage directly with executive stakeholders to align on goals and long-term value.

Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.

• Manage and grow a portfolio of enterprise-scale accounts by building executive-level relationships and delivering tailored strategies.
• Proactively problem-solve for clients and lead complex growth opportunities, including expansion into additional products.
• Work cross-functionally with Product, Marketing, and Deployment teams to develop customized solutions aligned with client goals.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs bring consumer financial products to market faster. It is a remote-first company focused on high performance and deep impact within the fast-growing fintech space, emphasizing a clear mission, continuous improvement, and experimentation.

• Maintain and expand business relationships, create up-sell and cross-sell opportunities, and build revenue with assigned clients using data, analytics, and solutions across Experian.
• Maintain close strategic partnerships across the client organization, understanding client KPI's and success metrics and business operations, market challenges and short-term initiatives.
• Identify new product and revenue opportunities for Experian by expanding existing and creating new client relationships in new departments within a client's organization.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries, investing in people and new advanced technologies to unlock the power of data.

• Manage the renewal process for high-value customer accounts, maintaining client relationships and addressing retention challenges.
• Proactively mitigate churn risks, identify growth opportunities, and collaborate with sales and customer success teams.
• Build client relationships, understand needs, address concerns, and identify opportunities to provide tailored solutions.

1Password is building the foundation for a safe, productive digital future. They have surpassed $400M in ARR and are continuing to accelerate, earning a spot on the Forbes Cloud 100 and teaming up with partners like Oracle Red Bull Racing.