Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Manage and grow a portfolio of enterprise-scale accounts by building executive-level relationships and delivering tailored strategies.
Proactively problem-solve for clients and lead complex growth opportunities, including expansion into additional products.
Work cross-functionally with Product, Marketing, and Deployment teams to develop customized solutions aligned with client goals.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs bring consumer financial products to market faster. It is a remote-first company focused on high performance and deep impact within the fast-growing fintech space, emphasizing a clear mission, continuous improvement, and experimentation.
Steward long-term client partnerships to drive renewals and develop trust with decision-makers.
Manage excellent fundraising programs, ensuring they are strategically planned and executed with excellence.
Provide client consultation, advising on strategies to achieve fundraising goals based on data and insights.
Booster is a mission-driven school fundraising company focused on cultivating virtuous leaders who want to change the world by delivering engaging, innovative, and active fundraising experiences. We are a team of more than 900 people who serve more than 7,500 K-12 schools and colleges nationwide and we pride ourselves in embodying our six virtues of Gratitude, Wisdom, Care, Courage, Grit, and Celebration.
Build and maintain coaching modules and program playbooks.
Manage the record of advisor and Managing Partner engagements.
Define reporting needs with the BI analyst.
Mercer Advisors has been helping families amplify and simplify their financial lives for more than 40 years. With over 31,300 families across 90+ cities, they integrate financial planning, investment management, tax, estate, insurance, and more.
Design and develop leadership development programs and learning experiences.
Manage program timelines, logistics, communications, and stakeholder alignment.
Facilitate leadership development programs and workshops for leaders.
Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.
Serve as the primary day-to-day point of contact for a Fortune 50 client, building trusted relationships and translating feedback into action.
Directly guide operations and marketing teams, diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement.
Identify longer-term opportunities and surface them to engineering, product, and learning design teams, translating learnings into scalable operational processes.
Pathstream's career mobility platform helps companies invest in their employees’ growth –a win-win that increases retention, advances DE&I outcomes, and ultimately builds a highly competitive future-ready workforce from within. We’re a tight-knit, hardworking, mission-driven team of ~60 employees who are passionate about transforming access to economic opportunity at scale.
Lead, inspire, and mentor a high-performing team, fostering a culture of excellence and continuous learning.
Own commercial outcomes including net revenue retention, growth, and enrollment target achievement.
Collaborate cross-functionally to drive quick resolutions that showcase our commitment to member satisfaction.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for all. It's a company of over 2,000 employees and is known for its award-winning culture and commitment to innovation and providing equity in benefits programs.
Develop and manage marketing strategies aligned to client business objectives.
Serve as the primary day-to-day marketing partner for assigned accounts.
Oversee the execution of marketing programs across multiple channels and initiatives.
Questline Digital is a marketing and technology agency. They build engaging experiences to boost program participation and overall satisfaction for utility companies nationwide.
Manage client on-boarding, program implementation and client education.
Maximize sales growth, account penetration and retention by partnering with Sales.
Project management of all client implementations, coordinating with internal departments.
Blackhawk Network (BHN) provides branded payment solutions to businesses, helping them grow revenue, increase loyalty, and engage consumers. It operates a global network with over 400,000 consumer touchpoints, offering gift cards, egifts, corporate payouts, and rewards.
Manage a portfolio of key clients, building strong relationships to drive revenue and retention.
Proactively identify and close new revenue opportunities through upsell, cross-sell, and expanded program usage.
Act as a consultative partner, advising customers on how rewards and incentives can drive engagement and loyalty.
Blackhawk Network (BHN) provides businesses with a global platform for branded payment solutions, helping them grow revenue, increase loyalty, and reward teams. BHN's network spans the globe with over 400,000 consumer touchpoints, offering gift cards, egifts, corporate payouts, and rewards.
Delivery Management: Orchestrate end-to-end technical and operational delivery of the BetterUp platform, ensuring client requirements are understood and scoped effectively while contributing to strategic planning for enhanced client outcomes.
Client Relationship Management: Establish and maintain strong post-sale relationships with executive and operational client leadership, acting as the primary point of contact for service delivery needs to ensure superior client experience.
Governance and Risk Management: Design mechanisms to monitor delivery efficacy and value realization, develop continuous improvement strategies, and manage issue escalation and risk practices with client stakeholders.
BetterUp is a company focused on human transformation and professional coaching, providing a platform for personal and organizational development. It fosters a fun, inventive, and soulful culture with a team that values collaboration and employee support through personal coaching.
Lead onboarding of new clients and be the main point of contact for client questions/concerns, owning client relationships from an Account Management perspective.
Lead training sessions to improve client knowledge and skills, and conduct impact review sessions to prove Scibids' ROI.
Strategize with sales to grow existing business and win new business, while problem-solving with the wider Scibids team.
DoubleVerify (DV) is a leader in digital performance solutions, helping advertisers and agencies verify the quality of their digital campaigns, optimize performance, and prove business outcomes through unbiased 3rd party data and analytics. DV has helped hundreds of Fortune 500 companies gain the most from their media spend.
Develop and nurture strong relationships with existing partners.
Drive revenue growth through upselling, cross-selling, and innovative partnership strategies.
Facilitate effective communication and collaboration between internal and external parties.
Blackhawk Network (BHN) is a global leader in branded payments and prepaid products. BHN specializes in pioneering solutions that empower businesses to engage and reward their customers with unparalleled flexibility and convenience through a single global platform. BHN's network spans the globe with more than 400,000 consumer touchpoints.
Partner with the client to solution customer problems and identify additional potential business opportunities.
Enable quick wins for the organization by leveraging assets and teams within, with a focus on customer success.
Provide strategic leadership for extensive interrelated programs of work to ensure that we are enabling change and delivering benefits in line with overall business strategic aims.
HealthEdge commits to building an inclusive environment and culture that supports the diverse representation of our teams. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Cultivate relationships with C-Suite executives and maintain a strong executive presence.
Lead the implementation and delivery of the Strategic Services portfolio.
Create and manage customer Success Plans that align with each institutions’ goals.
Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. Their flexible Student Impact Platform creates actionable insights, enabling higher education institutions to pinpoint students at risk.
Provide strategic leadership and partnership to clients, serving as the relationship manager between customers and ServiceNow.
Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
Oversee growth of global accounts, including development and deployment of worldwide resources.
ServiceNow is an AI control tower for business reinvention. Our AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Lead, hire, and develop a high-performing team of ECSMs.
Oversee client health, retention, and expansion across $10M+ ARR relationships.
Build and maintain executive-level relationships with key clients.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. As a remote-first company with a clear mission, Array is committed to continuous improvement and empowers employees to deliver the best products.
Independently manage a minimum of fifty accounts, anticipate client needs, and drive retention and identify opportunities for up-sell.
Build strong relationships with primary client contacts and ensure day-to-day needs are met.
Prepare and conduct regular plan reviews with clients and partner with producer to define agendas and coordinate required materials.
Newfront is a team of risk and reward advisors providing industry leading services and resources in insurance, risk management, employee benefits and retirement programs. The company embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.
Define and evolve the Client Success service model for a portfolio-based segment.
Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.
Maintain a revenue base by managing retaining and expanding a book of business.
Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.