Client Success Partner

Client Relationship Management:

• Serve as the primary relationship partner for active ThinkHuman clients
• Help clients plan and sequence their leadership development journey
• Conduct regular check-ins to manage expectations, satisfaction, and engagement

Program Success & Facilitator Support:

• Collaborate with facilitators to ensure sessions maintain a high satisfaction rating
• Write Facilitator Briefs that equip facilitators with the context, client goals, and nuances they need
• Proactively surface and address risks or concerns before they escalate

Program Content Setup:

• Identify client goals connected to ThinkHuman materials and ensure alignment between content and goals
• Write success metrics for each program that reflect both what ThinkHuman owns and what the client is working toward
• Ensure all materials, session links, pre-work, and scheduling are in place ahead of program launch

Repeat Sales & Account Expansion:

• Operate in a consultative capacity: understand each client's overarching goals and people strategy
• Identify and shape next-step opportunities aligned to client goals; bring ideas for how ThinkHuman can deepen the partnership
• Confidently discuss scope, pricing, and investment with senior leaders