Relationship Management Manager- Employer Services

Responsibilities:

• Manage revenue performance across assigned accounts, including forecasting, renewals, retention trends, and growth opportunities.
• Leverage client feedback and service metrics to improve satisfaction, resolve issues, and identify innovation opportunities.
• Lead, coach, and develop Relationship Managers through performance management and capability building.

Strategy and Analysis:

• Use business and analytical skills to assess portfolio health, mitigate risk, and connect client needs to solutions.
• Present business reviews, revenue performance, and strategic recommendations to clients and senior leaders.
• Maintain awareness of market conditions, trends, and industry developments to guide strategy.

Qualifications and Requirements:

• Bachelor's degree or equivalent experience with 3+ years in sales/account management leadership.
• Financial knowledge and experience managing revenue performance, renewal health, and retention outcomes.
• Proficiency with CRM platforms, reporting tools, and knowledge of Employer Services products.