Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.
Salesforce Service CloudAutomationAnalyticsCross-functional Leadership
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Set the vision and strategy for Agent Experience, defining what world-class agent tooling looks like at Affirm.
Lead and develop a team of PMs, managing and coaching them to sharpen product judgment and improve execution.
Drive AI-first transformation in servicing by identifying where AI and automation can improve agent efficiency and reduce customer friction.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company offers competitive benefits including 100% subsidized medical coverage, dental and vision for you and your dependents.
ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.
Define and drive the 3-5 year product strategy and roadmap aligned with business goals and customer needs.
Lead, mentor, and grow a team of Product Managers, fostering a culture of ownership, innovation, and AI adoption.
Champion user-centric design and data-driven decisions, collaborating cross-functionally to ensure seamless product delivery and operational excellence.
Granicus provides cloud-based solutions for government communications, website design, meeting management, records management, and digital services. With over 5,500 government agency customers and 300 million citizen subscribers, they have been recognized on the GovTech 100 list and as a best company to work for on BuiltIn.
Architect and lead the future of how our Go-To-Market organization operates, redefining processes with AI handling operational floor and focusing on systemic fixes.
Lead a high-performing team to identify root causes of friction, design enterprise-grade solutions, and partner with executive stakeholders.
Drive behavioral changes that scale, with a seat at the table in shaping our AI-integrated operations strategy.
Remote solves the challenge of navigating global employment compliantly, enabling businesses to recruit, pay, and manage international teams. The company has a globally distributed workforce across 6 continents with core values including innovation and a fully remote culture.
Drive product strategy across customer experience, including dispatch, performance, settlement, and metering data.
Lead and grow a team of product managers, fostering a culture of extreme ownership and rapid velocity.
Build a scalable, self-serve customer experience to support new resource types, segments, and markets.
Voltus is the leading platform connecting distributed energy resources to electricity markets, delivering less expensive, more reliable, and more sustainable electricity. As a fully remote company, Voltus values doing well by doing good and fosters a culture of ownership and customer obsession.
Translate organizational priorities into near-term delivery commitments and long-term capability investments.
Drive on-time, high-quality delivery across a complex cross-functional program.
Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow helping 85% of the Fortune 500 work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together, and they're just getting started.
Define and lead the multi-quarter strategy for Go-To-Market Operational Excellence, aligning operational initiatives with company-wide growth and revenue objectives.
Lead, mentor, and scale a high-performing operations team focused on identifying systemic inefficiencies and driving long-term structural improvements.
Partner closely with executive stakeholders across GTM, RevOps, Systems, Data, Product, and Finance to align operational priorities and execution.
Jobgether is an AI-powered job matching platform connecting top candidates with hiring companies globally. They operate as a fully remote, globally distributed organization with a focus on data-driven recruitment processes.
Define and drive the product strategy for conversational AI across chat and voice experiences.
Lead development of AI-powered agent tools and own workflow automation integrating AI into operations.
Shape the self-service experience and establish measurement frameworks for deflection, CSAT, and quality.
Redcare Pharmacy is Europe's No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to their vision.
Lead and develop a team of value strategists to drive NNACV growth, pipeline origination, and executive customer intimacy across the region.
Build and scale Inspire Value intellectual property and AI-enabled delivery capabilities, including industry narratives, value models, and reusable methodologies.
Represent ServiceNow at executive forums and facilitate high-stakes customer workshops, white papers, and thought leadership.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Lead all Professional Services engagements, including product optimization, strategic advisory, workflow transformation, and value realization initiatives.
Build and scale an AI Enablement & Consulting practice, including service offerings, methodologies, and customer-facing solutions.
Drive customer outcomes that increase product adoption, retention, expansion, and overall customer lifetime value.
Datarails is transforming how finance teams operate by bringing together data, automation, and AI into a unified platform for modern FP&A. The company offers a collaborative, team-oriented environment with opportunities for growth and ownership of your schedule.
Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.
Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.
Identify and prioritize high-impact AI use cases across Customer Office teams, aligning initiatives with business priorities.
Design and implement AI-driven workflows and agentic solutions across the tech stack, embedding AI into core processes.
Build and scale automation and intelligence layers on top of Salesforce and GTM stack, leveraging LLMs and modern AI tools.
Saviynt's AI-powered identity platform manages and governs human and non-human access to applications, data, and business processes, helping customers safeguard digital assets and drive efficiency. They are recognized as a leader in identity security, empowering Fortune 500 companies and government institutions with tremendous growth and learning opportunities.
Champion AI adoption across the organization, identifying and prioritizing high-impact use cases.
Develop and implement a comprehensive operational strategy aligned with the company's overall objectives.
Foster collaboration and alignment across departments, working closely with executive leadership.
IDC is the premier global provider of trusted technology intelligence, equipping business and technology leaders with the evidence they need to make confident decisions. With more than 1,000 analysts worldwide, IDC combines deep expertise with practical relevance.
Own and evolve the product roadmap for AI and data-driven products, ensuring alignment with company strategy.
Drive customer and market discovery to validate AI product opportunities and translate insights into product requirements.
Partner cross-functionally with engineering, data science, sales, and marketing to deliver production-grade AI capabilities in a regulated SaaS environment.
StarCompliance is a market-leading provider of employee compliance technology, trusted by 350+ global financial institutions and highly regulated organizations. Backed by private equity, they are investing in the next generation of their cloud-native, AI-enabled SaaS platform.
Lead and develop a team of Tier 2 Customer Support Specialists through coaching, training, and performance management.
Monitor team performance against CSAT, response times, and QA scores, using data to drive improvement.
Serve as a bridge between frontline support realities and leadership, translating strategic goals into actionable plans.
Spectora is the leading SaaS property inspection platform that helps inspectors build and scale successful businesses. With a decade-long track record, the company touches about half of all property sales in the US and fosters a high-energy, humorous culture with a team that values growth and both IQ and EQ.