Director, Business Operations Support Enablement

Key Responsibilities:

• Lead end-to-end ownership and execution of process and technology improvement initiatives across Claims Adjudication BPaaS customers.
• Own operational excellence delivery across a portfolio of BPaaS client accounts, balancing performance, risk, and value realization.
• Manage complex program planning and delivery, including timelines, resource allocation, risk management, and executive stakeholder communication.

Qualifications:

• 8+ years of experience in operational excellence, process improvement, or direct operational management within complex, multi-client environments.
• 3+ years of leadership experience managing complex, cross-functional programs with executive-level visibility.
• Deep expertise in BPaaS operations, particularly within regulated healthcare environments including enrollment, claims processing, and contact center operations.

Work Environment:

• Remote work environment across multiple time zones.
• Long periods of sitting and standing in front of a computer using video technology.
• Occasional travel may be required.