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Role:
- Guide managed service provider in delivery of ITSM operational activities.
- Guide enterprise-wide strategic initiatives to improve and optimize service management practices.
- Drive continuous improvement efforts focused on operational efficiency and automation.
Qualifications:
- 10+ years of progressive experience in IT operations and service management.
- Proven experience guiding large-scale strategic initiatives and managing cross-functional teams.
- Deep expertise in ITIL, Lean, Agile, and continuous improvement methodologies.
Additional Information:
- Work personas include flexible or remote options.
- Equal opportunity employer with accommodations available.
- Position may require export control compliance.
ServiceNow
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture with a team of talented and energetic professionals.