Manage a group of assigned work requests and business process consulting projects.
Deliver webinars and workshops on ITIL, Project Portfolio Management, and Conversational AI.
Act as a solutions architect and assist clients with best practices for TeamDynamix adoption.
TeamDynamix provides technology solutions for IT service management, project portfolio management, and AI & automation. The company is remote-first with a flat structure and values diversity and inclusion.
Analyze existing IT service performance metrics and establish baseline team-level metrics.
Define standardized IT operations metrics and dashboards for consistent measurement.
Partner with leadership to align metrics with business outcomes and drive operational improvements.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. They reach over 170 million people worldwide using an AI-native platform.
Lead the strategic evolution of reliability engineering for ServiceNow's cloud platform, driving technical excellence and operational performance.
Define and execute change strategies for major SRE initiatives, including stakeholder engagement, impact assessments, and adoption risk management.
Manage incidents and escalations for SRE teams, ensuring performance and availability while developing management processes for Incident, Problem, Configuration, and Change management.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company has a growing global workforce and fosters an AI-native culture where technology and talent are unstoppable together.
Lead the AI Services practice, owning vision, strategy, and P&L for revenue-generating AI-powered ITSM solutions.
Serve as executive-level AI advisor to clients, engaging C-suite to assess maturity and co-create AI-driven ITSM roadmaps.
Oversee architecture and delivery of ServiceNow AI solutions, including Now Assist, Virtual Agent, and Predictive Intelligence, ensuring best-practice implementation.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. With over $200 million in annual revenue and team members globally, Toptal is the world's largest fully remote workforce, fostering innovation, social interaction, and fun.
Provide strategic direction and support to professional services teams, fostering collaboration and continuous improvement.
Build relationships with clients, internal teams, and vendors to ensure successful implementations and integrations.
Manage budgets, resources, and process optimization to drive operational excellence and customer satisfaction.
Mitratech provides technology solutions for Corporate Legal, Compliance, Governance, and HR teams. The company fosters a culture of ownership, transparency, and continuous improvement, with employees balancing individual excellence with teamwork.
Drive the Strategic Advisory Board's end-to-end management, including recruitment, governance, and executive engagement.
Lead complex cross-functional programs like the World Works Initiative with disciplined delivery and stakeholder alignment.
Oversee ServiceNow.org's event portfolio, ensuring cohesive execution and measurable business outcomes.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. They are building an AI-native culture with a focus on technology and talent.
Manage end-to-end delivery of projects, ensuring on-time and on-budget results using ServiceNow's NowCreate methodology.
Lead the delivery team, collaborate with partners, and handle governance, risk, and financials.
Serve as the single point of contact for customer collaboration and mentor team members to achieve engagement goals.
ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. With a focus on AI-native culture, the company fosters an environment where technology and talent are unstoppable together.
Manage day-to-day IT infrastructure and operational services, including networking, servers, cloud services, and endpoint management.
Lead and develop the IT Operations team, fostering accountability, collaboration, and continuous improvement.
Partner with Information Security to implement security best practices, disaster recovery, and business continuity capabilities.
Endeavour is a self-sustaining incubation platform for innovation within a larger ecosystem focused on sustainable infrastructure, developing energy, water, and waste treatment solutions. The company is a hub of change-makers with a strong sense of camaraderie, working to decentralize infrastructure and deploy profitable sustainable technologies.
Lead, coach, and develop a team of Professional Services Engineers and Technical Project Leads, driving accountability for delivery quality and customer satisfaction.
Oversee delivery execution across networking and security engagements, ensuring scope adherence, technical quality, and proactive risk management.
Partner with Sales, Presales, PMO, and Practice Leadership to improve project handoffs, staffing alignment, and delivery readiness.
Myriad360 is a technology services company specializing in enterprise networking, cybersecurity, and infrastructure solutions. Consistently listed among Inc & Crain's 'Best Places to Work', they foster an inclusive culture with accessible leadership and a focus on employee development.
Oversee IT incidents from detection to resolution, coordinating cross-functional teams to minimize disruption.
Maintain accurate documentation, analyze trends, and ensure compliance with SLAs.
Facilitate post-incident reviews and drive process improvements to strengthen operational resilience.
Jobgether uses AI-powered matching to connect candidates with hiring companies, focusing on efficiency and fairness. They operate as a platform that processes applications and shares top-fitting candidates with employers, emphasizing innovation and continuous improvement.
Drive GitLab's growth in EMEA by structuring services engagements that create true partnership and shared success with customers.
Build trusted advisor relationships with technical leaders and partners to integrate professional services into account strategies.
Design and structure outcome-based professional services engagements that align GitLab capabilities to customer needs.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and improve security and compliance. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Lead pre-sales activities and develop SOW documentation for OTM solutions.
Design and deliver technical architectures aligned with ServiceNow standards and best practices.
Mentor delivery team members and build relationships with stakeholders to drive customer success.
ServiceNow is an AI platform for business reinvention, serving 85% of the Fortune 500 to work smarter. Founded by Fred Luddy, it has a large global workforce and fosters an AI-native culture where technology and talent combine.
Lead end-to-end transition of SCM, CMDB, and ITOM workstreams onto the ESOM contract.
Serve as primary point of contact for VA leadership, managing schedule, risk, and cross-functional coordination.
Develop and maintain integrated project schedule, track milestones, and manage scope changes.
IT Concepts dba Kentro is a technology solutions company that supports federal government missions, holding ISO certifications and CMMI ratings. They are a community of experts focused on teamwork and professional development, with recognition as a fast-growing company and a best place to work.
Provide strategic leadership to clients and manage executive relationships.
Develop a clear roadmap and build capabilities for outstanding customer experience.
Achieve financial targets including licenses, renewals, and professional services.
ServiceNow's technology makes the world work for everyone. With over 7,700 customers and serving 85% of the Fortune 500, we are one of FORTUNE's Best Companies to Work For.
Lead and manage the IT operations team, overseeing infrastructure, systems, and applications for optimal performance.
Develop and implement IT policies and procedures to improve operational efficiency and ensure compliance.
Provide technical guidance and support, while staying updated on emerging technologies to recommend innovative solutions.
Genpact is an advanced technology services and solutions company that uses process intelligence and artificial intelligence to deliver measurable outcomes for global enterprises. With over 140,000 employees, the company fosters a values-driven culture built on courage, curiosity, and inclusion, where bold thinkers solve real-world challenges.
Accountable for sustainably growing services attach, adoption, and recurring revenue across every offering.
Owns the standardization, documentation, packaging, and pricing that turns services into a consistent, scalable discipline.
Serves as the central point of alignment across Offerings, Pre-Sales, Service Delivery, Customer Success, Finance, Sales, and Partners.
NWN is an AI-powered technology solutions provider for public and private organizations. With over 1,000 employees, the company has a customer-obsessed culture and has been recognized as a 'Best Place to Work' with an 86 Employee Net Promoter Score.
Develop and implement operational processes across the organization to improve efficiency and scalability.
Partner cross-functionally with Sales, Finance, HR, and Executive teams to drive accountability and collaboration.
Monitor performance metrics and implement automation initiatives to support growth.
Rhymetec is a rapidly growing cybersecurity and compliance firm helping organizations navigate complex security, privacy, and regulatory challenges. They provide services including vCISO, SOC 2, ISO 27001, HIPAA, and AI-powered security assessments.
Responsible for delivering complex technology projects aligned with enterprise IT strategy and compliance requirements.
Applies advanced project management methodologies to manage risk, track performance, and ensure delivery quality.
Must have experience leading teams in a matrixed environment and managing multiple workstreams.
BRMi is a management consulting firm that delivers complex technology projects for large financial enterprises. The company values diversity and offers comprehensive benefits including medical, dental, vision, and paid time off.
Manage end-to-end engineering deliverables and oversee product development activities for the Software Asset Management team.
Drive continuous improvement through AI-enabled workflows, test automation, and proof-of-concept innovations.
Partner with cross-functional teams and the India engineering team to deliver 24x7 product support and align priorities.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. They are building an AI-native culture with a focus on technology and talent.
Create winning solution strategies and reference architectures leveraging AI in partnership with cross-functional leadership.
Work collaboratively with product teams across technology domains to launch new solutions and features.
Partner with Go To Market teams to deliver business impact through strategic customer engagements and adoption motions.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter and faster. They are building an AI-native culture where technology and talent are unstoppable together.