Lead and manage a team of engineering managers and software engineers, supporting their growth and performance through regular feedback and coaching.
Create a long-term technical roadmap, establish OKRs, and drive continuous improvement in engineering processes.
Collaborate across teams to ensure technical sustainability, manage priorities, and build a strong engineering culture.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a large remote-first financial technology company with a focus on innovation and people.
Lead and develop two support teams: Community Support for the global rater workforce and Tier 2 Internal Support for Welo Data teams.
Design and maintain customer service automations including AI-assisted workflows, self-service tooling, and intelligent routing.
Define KPIs, own reporting cadences, and use data to identify gaps, set priorities, and drive continuous improvement.
Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.
Lead a cross-functional product development squad, guiding engineers through agile practices to deliver scalable solutions.
Drive architecture decisions and ensure robust system design that supports rapid iteration and growth.
Collaborate with product management and design to deliver high-quality software from inception to deployment.
EverCommerce is a leading service commerce platform providing integrated SaaS solutions to over 600,000 service-based businesses globally. The company fosters a remote-friendly culture with a focus on diversity and innovation.
Lead a global, multi-region customer support organization with full ownership of key performance metrics.
Drive the adoption of AI-assisted support solutions while ensuring personalized customer interactions.
Develop and coach managers across multiple time zones, fostering a culture of accountability and continuous improvement.
The company is a fast-growing technology environment in the hospitality industry. It fosters a remote-first, inclusive, and collaborative culture with a globally distributed team.
United States
Unlimited PTO
12w maternity
12w paternity
Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
Drive operational improvements through process design, knowledge management, and performance coaching.
Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.
Lead a team of Technical Support Engineers in India to deliver exceptional customer experiences for Twilio's Voice Segment Platform Applications.
Ensure operational excellence by meeting KPIs, managing escalations, and driving process improvements.
Foster team growth through coaching, performance management, and cross-functional collaboration.
Twilio delivers innovative communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Lead and coach a remote team to achieve daily and weekly performance goals.
Serve as the primary point of contact for your assigned client, ensuring clear communication and exceptional service.
Monitor KPIs, improve workflows, and resolve challenges proactively to maintain quality and accountability.
Yokly is a remote company that provides campaign management and client account leadership services. They are a growing organization with a supportive leadership team, offering long-term career growth opportunities for remote team leaders.
Lead a team of account management reps to understand client needs and drive net dollar retention.
Manage weekly and monthly operational metrics for team performance and collaborate with marketing on lead generation campaigns.
Recruit, hire, and develop a world-class account management team while building trusted advisor relationships with senior stakeholders.
Absorb Software is a remote-first company providing cloud-based learning management systems (LMS) to organizations worldwide. The company values genuine care, exceptional results, and continuous learning, fostering a united and inclusive culture.
Lead and develop a team of 10–12 operations professionals in a fully remote environment.
Oversee operational execution, process optimization, and implementation of new programs.
Drive talent management, compliance, and cross-functional project coordination.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.
Lead, hire, and develop a high-performing Growth engineering team, fostering a culture of ownership and experimentation.
Partner with Product, Design, Data, and Engineering stakeholders to define and deliver initiatives that improve user acquisition, activation, retention, and expansion.
Drive experimentation frameworks, including hypothesis definition, ICE prioritization, A/B testing, and performance analysis.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use automated processes to review applications and share shortlists, and are committed to data privacy and fair hiring practices.
Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
Analyze key operational metrics and trends to identify risks and improvement opportunities.
Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.
Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.
Provide support to support professionals and management through document creation, call management, and office automation.
Respond to customer inquiries and act as a liaison between customers and internal product divisions.
Collaborate with remote teams and ensure effective support operations across the organization.
Agilent is a global leader in laboratory and clinical technologies, providing advanced instruments, software, and consumables to support life science research, patient diagnostics, and safety testing. With 18,000 employees worldwide, the company fosters a dynamic and inclusive workplace built on trust, respect, and integrity.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.
Lead, coach, and support a team of around 9 engineers within the Runtime function.
Drive planning, prioritisation, and execution across complex technical workstreams.
Build enough technical context to understand architecture discussions and translate them into executable plans.
Parity builds core infrastructure for blockchain, enabling secure sharing of information and value without intermediaries. Their remote-first global team develops open-source software like Polkadot and Kusama, focusing on a decentralized web that empowers developers.
Lead and develop a high-performing Customer Support team, ensuring operational excellence across all service channels.
Monitor KPIs such as SLA, CSAT, and resolution rates, using data to drive team performance and process improvements.
Act as a hands-on leader during complex cases, supporting the team and collaborating with cross-functional teams.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company operates in a dynamic, collaborative environment focused on growth and innovation, with an emphasis on diversity and inclusion.
Lead, coach, and develop a team of ~8 customer support reps using Jane's 4C coaching model.
Handle customer escalations with empathy and partner cross-functionally to improve workflows.
Use support metrics and quality reviews to guide coaching and address performance challenges.
Jane is a founder-led, high-growth SaaS company building products and tools for healthcare clinics. With over 800 employees working remotely across Canada, the US, and the UK, the company fosters a culture of adaptability, resilience, and humility.
Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Lead a team of engineers to build, scale, and maintain high-impact consumer-facing applications.
Apply deep full-stack building experience to ensure technical excellence across platforms.
Drive accountability and delivery velocity, hiring and developing high-performing engineers.
Rula is a mental health company dedicated to providing evidence-based, compassionate care to treat the whole person. The company is a remote-first organization hiring in most U.S. states, fostering a culture of inclusion and support for employees.
Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
Oversee onboarding, adoption, and retention initiatives for startup customers.
Partner with cross-functional teams to enhance customer experiences and improve processes.
A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.