Answer vendor phone calls regarding payments, processes, and vendor set up questions.
Follow up on payment timelines, investigate delays, and troubleshoot discrepancies.
Identify and escalate customer service opportunities and collaborate with internal teams to resolve complex issues.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 offices nationwide and a North American fleet of 770,000 vehicles, the company emphasizes employee development and a culture of doing the right thing.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Respond to client inquiries and provide timely, professional support
Coordinate scheduling, reservations, and service requests accurately
Maintain client records and ensure resolution of open requests
Aisles & Abroad is a company focused on the travel, hospitality, and event-related services. The company offers a supportive and collaborative team environment with flexible remote work and opportunities for growth.
Answer telephone calls from customers inquiring about goods and services.
Assist clients with inquiries on debit card incentives, orders, and balances.
Provide high-quality service with a helpful, professional attitude.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. We are an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Assist residents, vendors, and property teams via phone, email, and online channels, providing timely and professional solutions.
Coordinate and track service requests from start to finish, scheduling appointments and ensuring timely follow-up with internal departments and suppliers.
Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.
Thrive Communities LLC aims to be the most trusted property management partner by delivering exceptional results and enhancing quality of life for residents. The company values responsibility and cooperation, building communities where residents feel at home and coworkers are inspired to develop their skills, with a growing team.
Provide excellent customer service via phone and remote technical support.
Troubleshoot and configure PCs, printers, peripherals, and network equipment.
Perform maintenance tasks and provide ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed support, startup projects, and software/hardware sales. Servicing roughly 1400 clients nationwide, we focus on building relationship-focused partnerships with our clients.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Troubleshoot product, service, and enrollment issues with sensitivity and urgency while maintaining compliance.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease. The company combines wearable biosensors and cloud-based data analytics with proprietary algorithms, and is experiencing rapid growth with opportunities across the globe.
Supports patient care in a call center by acting as a liaison between laboratory sections and caregivers.
Delivers excellent customer service to internal and external caregivers via phone, email, and other communication channels.
Researches and reports patient test results to authorized caregivers.
Dartmouth Hitchcock Medical Center and Clinics is home to the largest laboratory in NH, providing Pathology and Clinical Laboratory services to DHMC and Clinics physician practices, Dartmouth Health member hospital, as well as to independent practices and hospitals throughout NH and VT. They are a leader in process improvement (LEAN/Six Sigma) and encourage collaboration and teamwork for future innovation.
Answer high volume incoming calls from AAA members needing roadside assistance, providing empathetic and accurate service.
Accurately input member location and vehicle details using internal systems and online mapping tools.
Identify situations requiring special handling and prioritize service based on member needs.
AAA Club Alliance provides roadside assistance and travel services to its members. With nearly 7.4 million members across 13 states and Washington, D.C., the company offers a supportive team environment and comprehensive benefits.
Receive and process requests per alerts and calls within defined SLAs, performing ticket creation and routing to L2 engineers.
Troubleshoot and resolve L1/L2 issues through log review and root cause analysis, following pre-defined procedures.
Acknowledge alerts from OpsGenie, implement fixes, and proactively improve support procedures.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. Retaining nearly 1,000 full-time professionals across 25+ countries, the company has a culture of Relentless Performance with a 99% project success rate.
Serve as a key contact for customers, managing orders, requests, and support to ensure total satisfaction.
Handle incoming and outgoing customer calls, written correspondence, and live chat with professionalism and timely follow-up.
Take an active role in selling Graybar goods and services on inbound calls while assisting with product selection and application.
Graybar is a Fortune 500 company specializing in supply chain management services and is a leading North American distributor of high quality components, equipment, and materials. They serve the construction, commercial, institutional, government, industrial, and utility markets with a focus on employee ownership and a collaborative culture.
Respond promptly to customer inquiries via phone, email, and chat, ensuring positive experiences.
Resolve complaints by identifying root causes and offering appropriate solutions.
Document interactions in CRM and collaborate with internal teams to escalate issues.
The company provides customer service solutions and seeks a customer support representative to join their team. They are an equal opportunity employer committed to fostering an inclusive workplace where all individuals are valued and respected.
Provide telephone, chat and email support to customers for troubleshooting requests & incidents.
Use Zendesk to log all requests and incidents with detailed information for tracking.
Assist with configuration and setup of equipment in support of Genea deployments.
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. The company has been recognized as a Top Workplace for 5 consecutive years and fosters a transparent, authentic culture.
Respond to customer calls, manage inquiries, and educate on products and services.
Handle payment processing, payment plans, and account-related tasks to enhance customer experience.
Maintain accurate customer information and uphold high service standards via effective communication.
Enova International is a leading financial technology company providing online financial services through its AI and machine learning-powered Colossus platform. The company serves non-prime consumers and businesses, employs thousands, and values inclusion and employee development.
Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Handle inbound calls regarding STAT medical record requests.
Ensure prompt and courteous responses within performance standards.
Maintain accurate records and escalate issues as needed.
This organization manages the release of medical records in urgent timeframes. It maintains a remote workforce focused on customer service and compliance.
Coordinate and schedule appointments across multiple calendars with accuracy and minimal conflicts.
Communicate proactively with clients and team members via phone, email, and digital platforms.
Maintain and update scheduling systems and databases with accurate appointment records and client information.
Hollent LLC provides appointment support coordination services in a fast-paced, remote environment. The company fosters an inclusive and diverse workplace as an equal opportunity employer.
Provide customer service and emergency services support for a public utility client.
Manage incoming calls and inquiries with strong communication and multi-tasking skills.
Work 24/7 shifts including weekends, with on-site training followed by remote work.
Sutherland is a digital transformation company that helps clients in industries like banking, healthcare, and retail achieve greater agility and transform customer experiences. The company has been operating for over 35 years and is Great Place to Work certified, promoting a culture of advancement and employee support.