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Darkhorse Tech
Darkhorse Tech
3 open remote positions
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, and HIPAA compliance. We are 100+ people focused on one industry, becoming experts in dental IT.
Salary Distribution
3 of 3 jobs
Open Positions
Manage and develop four Technical Team Leaders and one NOC Team Lead to run their teams consistently and make good calls independently. Own service KPIs across Service and NOC: response time, resolution time, CSAT, ticket aging, and backlog. Serve as escalation point for large DSO accounts and fix root causes of escalations, not just individual tickets.
People Management
ITIL
Cybersecurity
ConnectWise
Provide excellent customer service via phone and remote technical support Walk clients through diagnostic procedures to identify and resolve errors Perform Tier 1 troubleshooting of PCs, printers, peripherals, and network equipment
Customer Service
Technical Support
Troubleshooting
Windows OS
Microsoft Office 365
Take inbound calls and tickets from dental practices and resolve Tier 1 issues on first contact. Handle password resets, account setup, printer problems, wireless configuration, and workstation troubleshooting. Work independently during the Hawaii Standard Time business day and escalate issues that cannot wait.
Technical Support
Customer Service
Microsoft 365