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Darkhorse Tech
Darkhorse Tech
3 open remote positions
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, projects, and hardware/software sales. They serve roughly 1400 clients nationwide and foster a service-first, relationship-focused culture.
Salary Distribution
3 of 3 jobs
Open Positions
Assist clients with technical issues via phone, email, and chat, providing exceptional customer service. Perform Tier 1 troubleshooting, configure PCs, printers, network equipment, and software. Maintain documentation, provide user training, and participate in rotating Saturday on-call coverage.
Customer Service
Troubleshooting
Windows
Office 365
Manage and develop four Technical Team Leaders and one NOC Team Lead through one-on-ones and accountability. Own service KPIs: response time, resolution time, CSAT, ticket aging, and backlog across Service and NOC. Serve as escalation point for complex client issues and fix root causes, not individual tickets.
Leadership
Cybersecurity
ConnectWise
Make proactive check-in calls to dental practice clients to capture satisfaction and issues. Route client feedback to the appropriate team members to ensure timely resolution. Send weekly reports to leadership on client health and emerging trends.
Active Listening
Customer Relationship Management
Documentation
Ticketing Systems
Communication