Tier 1 Help Desk Technician (Pacific Time Zone Shift)

Darkhorse Tech

Remote regions

US

Salary range

$40,000–$45,000/yr

Benefits

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About Darkhorse Tech:

  • Dental-specific IT managed services provider
  • Serves 1400+ clients nationwide

About You:

  • Service-first with excellent communication
  • Solution-oriented and accountable

Responsibilities:

  • Provide Tier 1 support via phone, email, chat
  • Troubleshoot PCs, printers, and network equipment
  • Document and maintain support requests

Qualifications:

  • 1-2 years tech support or customer service preferred
  • Strong troubleshooting and time management skills
  • Experience with Windows, Office 365, and Apple OS

Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, startup projects, and software and hardware sales. With 13+ years of experience, the company serves over 1400 clients nationwide and focuses on relationship-focused MSP partnerships.

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