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About This Role:
- Managed IT services provider built for dental.
- Covers the Hawaii Standard Time business day.
- First voice for Hawaii and Pacific-region clients.
What You'll Do:
- Resolve Tier 1 issues like password resets and printer problems.
- Support Windows, Microsoft 365, macOS, and Open Dental.
- Document work and escalate when necessary.
What We're Looking For:
- 1+ years technical support and customer service.
- Calm, clear communication with non-technical clients.
- Comfortable working independently.
Why Darkhorse:
- 100+ people focused on one industry.
- Real relationships and training on dental systems.
Darkhorse Tech
Darkhorse Tech is a managed IT services provider built for dental, supporting dental practices and DSOs with IT support, cybersecurity, cloud hosting, and email security. The company has 100+ employees who focus deeply on one industry and build real relationships with the practices they support.