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Responsibilities:
- Provide technical support for a wide range of devices and software including desktops, laptops, virtual machines, medical devices, and Epic EMR.
- Safeguard security by following procedures and escalating issues.
- Contribute to the knowledgebase and new hire training.
Qualifications:
- High School diploma required; some college or IT certification or Associate's degree preferred.
- 2+ years of Service Desk or IT support experience required; 5+ years in healthcare environment preferred.
- Experience with ServiceNow, Apple/Mac, Windows OS, Remote Access VPN, Citrix, Epic EMR, and MFA tools like Duo.
Work Environment:
- Primarily remote work with phone, email, and IM support; onsite support may be required.
- May involve working in a 24/7 healthcare environment with responsibilities for continuous improvement.
Additional Information:
- Knowledge of Henry Ford Health systems preferred.
- Must adhere to attendance and timeliness guidelines and perform job duties efficiently.
Henry Ford Health
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.