Similar Jobs
See allTechnical Support Specialist
Synthesis Health
US
SQL
GCP
HL7
Service Delivery Manager
Miratech
Global
Technical Support
Problem Solving
SLA Management
Manager Technical Operations (Implementation and Support)
Partner Company
US
Technical Operations
Project Management
Process Improvement
Technical Lead - IT Ops Support
Sevaro
US
IT Support
Troubleshooting
SaaS Administration
Technical Services Engineer
Partner Company
Spain
Technical Support
Healthcare IT
Linux
Key Responsibilities:
- Manage operational excellence for technology delivery.
- Timely generation of SLA/operational reports to customers and management.
- Drive issue resolution and root cause analysis for incidents.
Qualifications:
- Bachelor's degree or higher in business or technical field.
- 6+ years managing a mid to large customer-facing production support environment.
- Experience with healthcare payer platforms and service management tools.
Work Environment:
- Remote, US-based position.
- Work across multiple time zones in a hybrid or remote environment.
- Will require up to 5% travel dependent on company needs.
HealthEdge
HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge. UST HealthProof, a trusted partner for health plans, has a global workforce of over 4,000 people built on simplicity, integrity, and leadership.