Similar Jobs
See allJunior L1 Genesys Support Engineer
Miratech
Global
Troubleshooting
Technical Support
Spanish
Technical Support Engineer - Platform Support
Talkdesk
Technical Support
Customer Service
Problem Solving
Technical Support Specialist
Steer
US
Technical Support
CRM
SaaS
Service Coordinator
Intelligent Technical Solutions
Global
Customer Service
Communication
Multitasking
Service Dispatch Coordinator
CyberSheath
US
Customer Service
Communication
Managed Services
About the Role:
- We are looking for a Service Delivery Manager to support operational delivery of managed services based on Genesys Cloud CX and other CCaaS platforms.
- In this role, you will work closely with delivery teams, technical experts, and client stakeholders to coordinate service operations and maintain service quality.
Key Responsibilities:
- Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
- Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution.
- Prepare service reports and support internal service review meetings.
Qualifications:
- 2+ years of experience in Technical Support, IT services, or customer support environments.
- Strong troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.
- Good communication skills and willingness to grow within Support Services and cloud-based CX technologies.
Why Miratech:
- Culture of Relentless Performance with a 99% project success rate and over 30% year-over-year revenue growth.
- Enjoy competitive pay and benefits, including health insurance and a relocation program.
- Work from anywhere with a global impact on top-tier clients.
Miratech
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.