Technical Support Engineer - Platform Support
Salary range
$45,073–$79,497/yrBenefits
Unlimited PTO
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About the Role:
- Serves as the initial point of contact for platform issues, capturing incident details and attempting immediate resolution.
- Works with Reporting, WFM, and QM applications to triage, verify data, and monitor system health.
- Ensures proper escalation and ownership of incidents.
Responsibilities:
- Maintains rigorous ticketing hygiene and SLA compliance.
- Manages user access, configuration, and data sync for various applications.
- Provides clear communication and knowledge base maintenance.
Qualifications:
- Fluent in English with excellent written and verbal skills.
- Strong problem-solving, decision-making, and critical-thinking abilities.
- Previous client-facing technical role experience in a product business.
Benefits:
- Uncapped paid time off program for exempt employees.
- Comprehensive health insurance including Medical, Dental, and Vision.
- 401(k) plan and potential equity incentives.
Talkdesk
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. With a global team and recognition as a Leader in the Gartner Magic Quadrant for CCaaS, the company fosters an inclusive culture where diverse perspectives drive success.