Similar Jobs
See allNew Product Support Specialist I
Mitratech
Mexico
Customer Support
Salesforce
English
Technical Support Specialist I
Mitratech
Mexico
Customer Service
Technical Support
Troubleshooting
Junior Technical Support Engineer
Miratech
Global
Incident Management
ServiceNow
IT Operations
Advanced Support Engineer, Diamond (Portuguese Speaking)
Check Point
US
Portuguese
TCP/IP
Linux
Technical Support Specialist II - Governance and Ops (Remote Eligible - Costa Rica)
Smartsheet
Costa Rica
Technical Support
Customer Support
Communication
Key Responsibilities:
- Receiving and processing requests per alerts and calls within the defined SLA.
- Clarifying incoming requests with customers, creating tickets, and routing them to L2 Engineers.
- Acknowledging alerts from OpsGenie and creating tickets.
Qualifications:
- Expertise in troubleshooting and root cause analysis, including log review and issue diagnostics.
- Experience in Technical Support with an understanding of SLA principles.
- Native-level Spanish proficiency and Upper-Intermediate English.
What We Offer:
- A culture of relentless performance with a 99% project success rate.
- Competitive pay and benefits including health insurance and a relocation program.
- Work from anywhere flexibility and a growth mindset with development opportunities.
Miratech
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. With nearly 1,000 full-time professionals and a 99% project success rate, they foster a culture of relentless performance and continuous growth.