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Responsibilities:
- Take ownership of customer reported network issues and ensure quick service restoration.
- Reproduce issues and work with internal teams to provide resolutions.
- Manage customer expectations and resolve technical issues in a timely manner.
Qualifications:
- 5-8 years of TAC experience, fluency in Portuguese and English.
- Expertise in enterprise firewalls, TCP/IP, and network protocols.
- Working knowledge of Linux, cloud platforms, and debugging tools.
Travel and Team:
- Occasional travel to customer sites in Latin America and abroad.
- Work in a close-knit team environment with strong communication skills.
- Support Service Managers on high profile technical escalations.
Check Point
Check Point protects over 100,000 organizations worldwide from sophisticated cyber and AI-driven threats, securing their AI transformation with a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, the company offers opportunities to grow and contribute at the forefront of AI-driven security.