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Responsibilities:
- Lead and coordinate major incident war rooms from initiation through service restoration.
- Assess incident severity, business impact, and prioritize recovery efforts.
- Provide timely communication and executive-level updates on incident status.
Qualifications:
- 3+ years of experience in IT Operations, Production Support, or Incident Management.
- Experience serving as Incident Manager or Incident Commander.
- Familiarity with enterprise contact center platforms like Amazon Connect or Genesys.
We Offer:
- Culture of Relentless Performance with a 99% project success rate.
- Competitive pay and comprehensive benefits package including health insurance and language courses.
- Work from anywhere culture with professional development opportunities and global impact.
Miratech
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.