Incident Response Business Analyst

Role Overview:

• This role sits at the center of operational resilience, ensuring critical incidents across complex technology systems are managed quickly and effectively.
• You will act as a key connector between engineering, product, and operations teams during high-pressure situations.

The environment is fast-paced, highly collaborative, and focused on continuous learning and improvement.

Key Accountabilities:

• Lead and coordinate incident response efforts for critical production issues, ensuring clear communication and timely resolution.
• Facilitate post-incident reviews and risk assessments to identify root causes and prevent recurrence.
• Analyze incident trends and operational data to uncover systemic issues and propose actionable improvements.

What We Look For:

• Strong ability to communicate clearly across technical and non-technical audiences, especially during high-severity incidents.
• Experience working with cross-functional teams including engineering, product, and support/operations.
• Comfort making decisions with incomplete information while knowing when to escalate appropriately.