This strategic role is designed for a dynamic leader who can drive customer transformation and success at scale. As a Success Architect, you will work closely with our customers, internal teams, and stakeholders to design, implement, and optimize customer success strategies, ensuring our customers realize the full value of their ServiceNow investments. Your efforts will be pivotal in driving positive customer outcomes and ensuring the success of high-priority accounts.

We are seeking a strategic and detail-oriented Customer Success Portfolio Manager to lead the development, maintenance, and optimization of the Customer Success Portfolio across the Professional Services, Customer Success, and Support departments. The role involves developing service offerings, auditing existing portfolio items, collaborating with stakeholders, creating metrics and KPIs, and staying updated on industry trends.