Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Lead and develop a team of technical operations professionals to deliver high-quality implementation and support experiences.
Oversee complex technical projects, optimize processes, and drive scalable solutions across the organization.
Collaborate with engineering, product, and customer service teams to improve efficiency and ensure customer satisfaction.
The company provides technical implementation and support services for customers. It is a growing technology organization with a focus on collaboration and innovation.
Serve as the senior technical escalation point for complex IT and Operational Support issues, owning incidents from investigation through resolution.
Coach and mentor IT Support team members on troubleshooting methodologies, technical fundamentals, and documentation.
Help administer and continuously improve endpoint, identity, access collaboration, and core IT systems while supporting a remote-first workforce.
Sevaro Health is a physician-led, AI-powered virtual neurology and telestroke company partnering with hospitals across the country, with a significant presence in rural and underserved communities. As a growing healthtech company, we focus on providing reliable technology for clinicians and ensuring that where you live does not determine whether you survive a stroke.
Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.
The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.
Provide frontline technical support for clinical applications like Epic, Cerner, and Meditech.
Troubleshoot and resolve incidents, document findings, and maintain service levels.
Work in a 24/7 remote environment with rotating shifts including nights and weekends.
The company provides clinical application support services to healthcare professionals. It operates in a fast-paced, 24/7 environment with a focus on reliable technology support.
Coordinate incident and change management processes to maintain operational stability.
Monitor operational issues and maintain accurate records and documentation.
Collaborate with technical teams and stakeholders to ensure service continuity.
This role is listed on behalf of a partner company that manages all applications and next steps. The partner company is looking for an Operation Support Analyst and offers a contract position with exposure to enterprise-level IT operations. They value collaboration and provide a dynamic environment for team members to grow their IT service management skills.
Lead and manage the IT Service Desk team to deliver high-quality, employee-focused support.
Drive continual service improvement, including automation and standardization of incidents and requests.
Oversee operational performance, KPIs, and escalation processes to meet business needs.
Turnitin is a global innovator in education integrity solutions, partnering with educators and institutions to promote authentic learning. With over 16,000 institutional customers in 185+ countries, the company fosters a remote-first culture emphasizing purpose and accountability.
Support and maintain enterprise healthcare applications to ensure reliability and performance.
Serve as a senior point of contact for complex issue resolution and user support.
Collaborate with clinical, financial, and technical teams to implement system enhancements.
This company provides healthcare technology solutions and operates in a collaborative, remote-first environment. They focus on supporting clinical and financial systems with an emphasis on integrity and professional development.
Support and maintain InterSystems HealthShare and IRIS environments in a 100% remote overnight shift role for a federal healthcare modernization project.
Develop automation solutions, maintain CI/CD pipelines, and perform system administration including installation, patching, and performance tuning.
Provide Tier 3 production support, manage security integrations, and collaborate with engineering teams to resolve complex technical issues.
VetsEZ is a technology company focused on supporting federal government healthcare systems with IT services and modernization projects. The company fosters a collaborative, innovative culture and offers remote work opportunities.
Coordinates activities of organizations supporting EHR Go-Live, recovery, and Post Go-Live Operations.
Supports Value Stream Enablement by aligning teams and resources to deliver value efficiently as VHA scales.
Contributes to operational metrics monitoring, budget trackers, and progress reports.
Aptive partners with federal agencies to achieve their missions through improved performance and service delivery. Founded in 2012, the company has over 300 employees nationwide and focuses on human-centered services.
Manage ServiceNow instance health, upgrades, patches, and user roles to ensure platform stability and compliance.
Configure and maintain modules (ITSM, ITOM, SPM, ITAM, SecOps) and implement advanced UI policies, workflows, and integrations.
Lead platform optimizations, develop dashboards and reports, and mentor junior administrators.
Ovation Healthcare strengthens independent community healthcare by providing support, guidance, and tech-enabled shared services to hospitals and health systems. They partner with over 375 hospitals across 47 states and foster a collegial atmosphere of professionalism and teamwork.
Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Lead and mentor junior support team members and Level 1 Team Leads to strengthen IT service delivery.
Act as a primary escalation point for complex service issues, driving root-cause analysis and lasting improvements.
Implement and improve IT Service Management processes to ensure SLAs, KPIs, and user expectations are consistently met.
The company provides technology and services designed to improve connectivity and support communities across the United States. It fosters an inclusive workplace with a commitment to equal opportunity and career development.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Own use case deployments end-to-end from contract signature to go-live, driving accountability to timeline and quality.
Build Implementation Charters, configure platform settings, and coordinate with health system IT teams for seamless integration.
Define and refine the standard onboarding process for providers, creating reusable playbooks for scalable deployments.
Hippocratic AI is building the world's first healthcare-only, safety-focused large language model platform to transform patient outcomes. The company is backed by leading investors and co-founded by a team of physicians and AI pioneers, with over $400 million in funding.
Maintain stability, reliability, and performance of cloud and core platform environments supporting enterprise customers.
Investigate complex technical issues across infrastructure, APIs, integrations, and distributed services.
Act as a technical bridge between customers, technical account teams, and Engineering to turn findings into actionable solutions.
Jobgether uses an AI-powered matching process to streamline job applications. It is an inclusive equal-opportunity workplace that processes applications quickly and fairly.
Assist end-users with drive mapping, logins, and application access for Microsoft environments.
Provide support for Outlook, Teams, SharePoint, OneDrive, and general troubleshooting.
Resolve user issues efficiently and maintain a strong sense of urgency.
Bridgenext is a digital consulting services leader that helps clients innovate with intention by creating digital products and experiences. The company offers a flexible and inclusive work culture with autonomy and resources for career growth.
Manage and develop four Technical Team Leaders and one NOC Team Lead through one-on-ones and accountability.
Own service KPIs: response time, resolution time, CSAT, ticket aging, and backlog across Service and NOC.
Serve as escalation point for complex client issues and fix root causes, not individual tickets.
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, HIPAA compliance, and cloud hosting. We are 100+ people focused on one industry, which means we get good at it.