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• Lead and mentor junior support team members and Level 1 Team Leads to strengthen IT service delivery.
• Act as a primary escalation point for complex service issues, driving root-cause analysis and lasting improvements.
• Implement and improve IT Service Management processes to ensure SLAs, KPIs, and user expectations are consistently met.

The company provides technology and services designed to improve connectivity and support communities across the United States. It fosters an inclusive workplace with a commitment to equal opportunity and career development.

• Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
• Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
• Own end-to-end service performance, including employee experience, queue health, and SLA performance.

GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.

• Provide frontline technical support to Cloudskope customers via phone, email, and web.
• Own and manage the customer experience from problem identification to full resolution.
• Collaborate with subject matter experts and engineering teams to resolve complex issues.

Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.

• Provide remote Level 1/2 desktop support to end users including executive-level staff using troubleshooting tools.
• Diagnose and resolve IT incidents and service requests efficiently while maintaining high customer service standards.
• Prioritize incoming support tickets and manage work orders according to business needs and service-level requirements.

A partner company provides IT support services to major government clients in a managed services environment. They operate a growing remote services team with opportunities for career development and exposure to enterprise IT.

• Lead a shift team of support agents to meet SLA targets and manage day-to-day operations.
• Conduct ticket audits, assess resolution quality, and implement improvement plans.
• Provide mentorship, handle escalations, and screen candidates for technical and soft skills.

This posting describes a contractor role supporting Microsoft clients through M365 administration. The company is a large multinational technology organization with a culture focused on cloud services and enterprise support.

• Deliver white glove IT support by promptly responding to Service Requests and Incidents across multiple channels with a target of 80% first-contact closure rate.
• Troubleshoot and resolve issues related to computer hardware, operating systems, and company-approved applications.
• Implement software and hardware updates and assist in developing Support Center documentation using Confluence and ServiceNow.

Veolia is the top-ranked environmental company in the US, offering water, waste, and energy management services. It has more than 10,000 employees across North America.

• Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
• Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
• Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.

Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.

• Provide hands-on technical leadership for ServiceNow platform design, configuration, and governance.
• Improve and support IT service management workflows and operational processes.
• Oversee integrations, reporting, development standards, and technical debt reduction.

Flexential is a technology company that provides data center and infrastructure services, including cloud, managed services, and colocation. The company values diversity and inclusion, and offers a collaborative culture with a focus on employee well-being.

• Manage delivery of managed services, building mature client relationships and anticipating their needs.
• Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
• Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.

• Respond to helpdesk tickets and resolve hardware/software issues for global employees.
• Monitor ticketing systems and communicate outages while following SLAs.
• Collaborate with the IT team and support technologies like Google Apps and Office 365.

Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.

• Direct and manage daily operations of the enterprise Help Desk and End User Support organization.
• Lead a team of supervisors and analysts, serving as senior escalation point for complex issues.
• Ensure compliance with SLAs, monitor ticket queues, and implement improvements to increase customer satisfaction.

PingWind delivers IT and professional services to the federal government, specializing in cybersecurity, development, and infrastructure. It is a small, veteran-owned business with offices in Virginia and Alabama, fostering a supportive and mission-driven culture.

• Assist end-users with drive mapping, logins, and application access for Microsoft environments.
• Provide support for Outlook, Teams, SharePoint, OneDrive, and general troubleshooting.
• Resolve user issues efficiently and maintain a strong sense of urgency.

Bridgenext is a digital consulting services leader that helps clients innovate with intention by creating digital products and experiences. The company offers a flexible and inclusive work culture with autonomy and resources for career growth.

• Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
• Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
• Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.

AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.

• Manage incidents and requests using ticketing tools.
• Provide first-line technical support for hardware, software, and applications.
• Use remote access tools to diagnose and resolve incidents.

Bosch Service Solutions provides complex technology-based services in Business Process Outsourcing, using AI and automation. With nearly 10,000 employees globally, they foster a diverse and inclusive culture.

• Own global governance and oversight of Major Incident Management functions within Enterprise Technology.
• Manage incident resolution, stakeholder communication, and integration with ITSM processes to minimize business impact.
• Drive continuous improvement through automation, AI, and data-driven solutions while leading a global team.

NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast, it employs tens of thousands globally and fosters an inclusive culture with a focus on community impact and innovation.

• Lead IT infrastructure projects from initial technical discovery through successful completion.
• Perform hands-on project engineering including Windows Server, Microsoft 365, and network deployments.
• Manage multiple projects and coordinate with clients and vendors.

An established managed IT services company serving small and midsized businesses for over 25 years. The company emphasizes autonomy, work-life balance, and long-term employee retention with low turnover.

• Serve as the initial point of contact for technical support requests through phone, email, and other channels.
• Diagnose and resolve software, hardware, operating system, application, and network-related issues.
• Document, track, and monitor support requests and maintain knowledge-base articles.

The company provides IT support services as a key first point of contact for end-users experiencing technical issues. It operates fully remotely with a collaborative culture focused on responsive, user-friendly support.

• Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
• Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
• Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.

DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.

• Lead a globally distributed IT support team across US, Finland, UK, and APAC, managing hiring, performance, and career development.
• Drive AI-first ITSM transformation by migrating to Atomicwork and deploying AI-native ticket deflection and self-service workflows.
• Own ITSM process design, governance, and SLA accountability across incident management, request fulfillment, and change management.

Oura empowers people to own their inner potential with award-winning products that track readiness, activity, and sleep. As a quickly growing company focused on health, they value team well-being and provide tools for best work.

• Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
• Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
• Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.

Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.