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Key Responsibilities:
- Provide remote Level 1/2 desktop support to end users including executive staff.
- Diagnose and resolve IT incidents and service requests with a focus on customer service.
- Prioritize tickets and ensure incidents progress within agreed SLAs.
Requirements:
- Proven experience in Level 1 or Level 2 IT support in enterprise or managed services.
- Working knowledge of Windows operating systems and remote troubleshooting.
- Excellent communication and problem-solving skills.
Benefits:
- Full-time position with opportunity to support major government clients.
- Career development and access to training in enterprise IT.
- Supportive team environment with flexibility to support wellbeing.
Jobgether
A partner company provides IT support services to major government clients in a managed services environment. They operate a growing remote services team with opportunities for career development and exposure to enterprise IT.