Provide expert technical support and resolve customer inquiries via phone, chat, and email.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Continuously learn and improve product knowledge to deliver best-in-class service.
Huntress is a cybersecurity company founded by former NSA operators, making enterprise-grade security accessible to all businesses. They secure over 5 million endpoints and 11 million identities globally, with a remote-first culture built on transparency and collaboration.
Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.
Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.
Provide first-class technical support to users across the business, both in person and remotely.
Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
Manage support tickets, install and configure software, and assist with technology upgrades and projects.
Sony Music Entertainment is a global music company that discovers and develops artists. They have a large, diverse workforce and emphasize a supportive team environment with opportunities for professional growth.
Provide remote support to CI customers and aid in user account management.
Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
Participate in remote chat service delivery and test software deployments.
Terrestris leverages technology to create better mission outcomes through better human performance. Rooted in USMC values of honor, courage, and commitment, the company helps the Government become more efficient and effective, serving over 4000 customers nationwide.
Respond to helpdesk tickets and resolve hardware/software issues for global employees.
Monitor ticketing systems and communicate outages while following SLAs.
Collaborate with the IT team and support technologies like Google Apps and Office 365.
Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.
Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.
DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.
Serve as a dedicated IT support technician managing high-volume tickets, meeting SLA targets, and handling intermediate-to-advanced troubleshooting across Mac OS and Windows.
Provision, configure, and maintain user laptops, workstations, and accounts; support client onboarding/offboarding and IT project deployments including MDM and network configurations.
Develop and maintain documentation, manage physical assets, and mentor junior team members while ensuring compliance with SOC2 and HIPAA.
We are on a mission to create a human-centric, innovative, next-generation world of IT. We disrupt the IT service industry by offering custom solutions to each individual client, and we are a growing company focused on bridging the gap between IT and people.
Serve as the first point of contact for end users seeking technical assistance via phone, email, and chat.
Troubleshoot issues related to desktops, laptops, printers, mobile devices, software, and network connectivity.
Document incidents and resolutions within the ticketing system and escalate issues as needed.
DYOPATH provides IT services built on a L.O.V.E. philosophy (Living Our Values Every Day). They are an award-winning company with a supportive, collaborative culture that invests in employee growth.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.
Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.
Deliver premium white-glove technical support to executive users, both onsite and remotely.
Build trusted relationships with executive stakeholders by understanding their workflows and needs.
Provide advanced troubleshooting for desktop environments, AV equipment, and conferencing solutions.
This partner company provides high-level technical support to executive leaders in a corporate environment. The organization is technology-driven and offers opportunities for professional growth.
Provide frontline technical support to Cloudskope customers via phone, email, and web.
Own and manage the customer experience from problem identification to full resolution.
Collaborate with subject matter experts and engineering teams to resolve complex issues.
Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.
Provide escalated technical support for laptops, SaaS apps, and identity issues across the environment.
Handle IT onboarding and offboarding, device provisioning, and access management.
Drive automation and scripting projects to improve efficiency and consistency.
Blackpoint Cyber is a cybersecurity threat hunting, detection, and remediation company founded by former NSA cyber operations experts. The company is in hyper-growth mode with around 230 employees and a remote-first, small-team culture.
Provide end-user technical support for computer, application, system, device, access, and hardware issues remotely.
Troubleshoot, resolve, and escalate incidents and requests while documenting and tracking problems using applicable systems.
Perform root cause analysis, create knowledge base articles, and assist with new hire training to ensure excellent customer service.
Humana is a leading U.S. healthcare company providing insurance and healthcare services through our Humana insurance and CenterWell healthcare services. We are a large, publicly traded organization committed to a caring community and continuous improvement.
Direct and manage daily operations of the enterprise Help Desk and End User Support organization.
Lead a team of supervisors and analysts, serving as senior escalation point for complex issues.
Ensure compliance with SLAs, monitor ticket queues, and implement improvements to increase customer satisfaction.
PingWind delivers IT and professional services to the federal government, specializing in cybersecurity, development, and infrastructure. It is a small, veteran-owned business with offices in Virginia and Alabama, fostering a supportive and mission-driven culture.
Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.
Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Serve as the first point of contact for support requests via ticketing system, email, or chat.
Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
Document incidents, track resolution progress, and communicate updates to stakeholders.
Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.
Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
Establish a structured workflow for tracking Service Level Agreement (SLA) adherence with automated notifications and escalation procedures.
Submit the Quarterly Ticketing & Version Control Optimization Review to assess ticket resolution performance and recommend process improvements.
SOSi is a large private, founder-owned technology and services integrator in the defense and government services industry. They deliver tailored solutions for national security missions worldwide, with a focus on trusted leadership and results.
Monitor ticketing system service boards, inbound email, and phone calls to support multiple customer environments.
Troubleshoot basic end-user desktop issues and act on requests according to defined client procedures.
Self-manage tasks, create workflow incidents, and serve as an escalation point for associate technicians.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The company employs over 1,200 people across the United States, fostering a startup-like culture with the advantages of a scalable business.