Serve as the Tier 3 escalation point for complex desktop and endpoint support issues, troubleshooting advanced Windows and Microsoft 365 problems.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Intune, Windows Autopilot, and Active Directory for lifecycle management.
Connection is a technology staffing and managed services company that provides IT solutions and talent. This role is a long-term contract position within their Technical Staffing division, offering benefits and a collaborative team culture.
Provide remote technical support for hardware, software, and connectivity issues.
Troubleshoot Microsoft 365, Active Directory, and Windows operating system problems.
Document support activities and escalate complex incidents to appropriate teams.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. As a partner for this role, they manage applications and next steps for a small, collaborative remote workforce.
Deliver remote IT support to clients, resolving technical issues via phone and remote tools.
Perform proactive maintenance tasks such as patch management, disk space cleanup, and vulnerability remediation.
Handle a mix of reactive support and proactive work to ensure system stability and security.
We are a dynamic and growing managed IT service provider that delivers proactive and reactive IT support to clients. Our team-oriented culture emphasizes reliability, customer service, and continuous improvement.
Provide internal IT support across end-user computing, Microsoft 365, identity, and technology infrastructure.
Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint, and security settings.
Support Windows Server, Active Directory, endpoint management, and contribute to automation projects using PowerShell.
Quadbridge is a fast-growing North American IT solutions provider that empowers businesses through strong partnerships with leading technology providers. With offices in Kitchener, Montreal, and Vancouver, they foster an energetic, collaborative workplace where ambitious teammates thrive.
Administer and maintain Microsoft Windows Server environments, including physical, virtual, cloud, and on-premises infrastructure, while ensuring high availability and security.
Monitor system health, server performance, and application availability using enterprise tools like Dynatrace and Splunk, and proactively resolve issues.
Support integration across enterprise applications, cloud platforms, and mainframe systems, and collaborate with VA leadership, cybersecurity teams, and third-party vendors.
Planned Systems International (PSI) is an Enterprise IT services company that designs, builds, secures, and operates cutting-edge software solutions for Federal Government organizations. As a federal contractor with a focus on mission-critical systems, PSI fosters a culture of collaboration, security, and operational excellence.
Serve as a dedicated IT support technician managing high-volume tickets, meeting SLA targets, and handling intermediate-to-advanced troubleshooting across Mac OS and Windows.
Provision, configure, and maintain user laptops, workstations, and accounts; support client onboarding/offboarding and IT project deployments including MDM and network configurations.
Develop and maintain documentation, manage physical assets, and mentor junior team members while ensuring compliance with SOC2 and HIPAA.
We are on a mission to create a human-centric, innovative, next-generation world of IT. We disrupt the IT service industry by offering custom solutions to each individual client, and we are a growing company focused on bridging the gap between IT and people.
Perform remote standards and alignment reviews to assess client environments and identify improvement opportunities.
Maintain, update, and retire client standards templates as technologies and business requirements evolve.
Develop strong technical knowledge of assigned client environments, systems, and infrastructure.
This position is listed on behalf of a partner company, which manages all applications and next steps. The company provides a comprehensive benefits package and a remote work environment designed to support employee wellbeing, professional development, and long-term growth.
Manage complex calendars and meeting support for Executive Leadership Team members.
Serve as point of contact for internal and external stakeholders with professionalism and diplomacy.
Handle sensitive information with discretion and proactively identify process improvements.
Covera Health is on a mission to improve healthcare by making every diagnosis more accurate through clinical expertise, advanced AI, and radiology quality datasets. Backed by Insight Partners, the platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, with a culture of meaningful work and ambitious teammates.
Provide prompt technical support for end-user hardware, software, and mobile devices while meeting service level agreements.
Diagnose and resolve technical incidents efficiently, using remote tools and documenting in the ticketing system.
Support collaboration technologies and contribute to knowledge management by creating documentation and sharing best practices.
Our partner is a company seeking an End User Support Technician to deliver high-quality IT support. The role is within a mission-critical enterprise IT environment, with a collaborative team focused on knowledge sharing and professional development.
Provide end-user technical support for computer, application, system, device, access, and hardware issues remotely.
Troubleshoot, resolve, and escalate incidents and requests while documenting and tracking problems using applicable systems.
Perform root cause analysis, create knowledge base articles, and assist with new hire training to ensure excellent customer service.
Humana is a leading U.S. healthcare company providing insurance and healthcare services through our Humana insurance and CenterWell healthcare services. We are a large, publicly traded organization committed to a caring community and continuous improvement.
Provides multi-faceted support to clients in an IT Service Desk capacity, handling issues via phone, email, web portal, and chat.
Diagnoses and resolves technical issues with desktop hardware, operating systems, and software using authorized tools.
Strives for first call resolution and rapid response to outages, collaborating with team and customers.
NWN is a leading AI-powered technology solutions provider for North America's public and private organizations. The company has a high-performance team of over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score and recognition as a 'Best Place to Work'.
Lead, coach, and mentor a global team of Customer Engineers to drive team excellence and innovation.
Drive organizational change and scalability by improving standardization and creating consistent experiences.
Stay hands-on with tools and systems while acting as the escalation point for complex customer issues.
Patch My PC helps IT and security teams automate third-party updates for Microsoft ConfigMgr, Intune, and WSUS. With a fully remote crew of 150 employees, they support over 10,000 customers and more than 30 million devices, focusing on making patching easier and boosting security.
Provide expert-level technical support and escalation services for complex IT infrastructure, including Windows Server, Azure, and virtualization platforms.
Design, implement, and optimize enterprise IT environments, ensuring standardized configurations and documentation.
Mentor junior engineers and collaborate with network and security teams to drive automation and long-term improvements.
Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in telecommunications. With over 200 professional experts globally, we focus on technical support, helpdesk, and multilingual services, fostering a culture of work/life balance and remote work.
Act as the first point of contact for client issues via phone, email, and automated alerts, triaging tickets and escalating when needed.
Configure and deploy new workstations, troubleshoot Windows PCs and servers, and support Active Directory and LAN environments.
Document all work in IT Glue and assist with endpoint security and email management.
DistantJob is a growing Managed Services Provider that offers responsive, people-first IT support to small and mid-sized businesses. They are a remote-first company focused on clear communication and a caring approach to technology issues.
Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments.
Troubleshoot, diagnose, and resolve hardware, software, operating system, and peripheral issues.
Coordinate account maintenance, printer support, workstation relocations, and lifecycle tracking of IT assets.
Peraton is a next-generation national security company that provides mission-critical solutions and transformative enterprise IT services to government agencies. As a leading mission capability integrator, the company employs thousands and fosters a culture of innovation and security.
Lead Tier 3 escalation management, resolving complex technical issues, integration failures, and API problems with speed and accuracy.
Develop and manage technical subject matter experts across the product, ensuring deep specialized coverage for the platform.
Own technical support for Enterprise customers, prioritizing high-stakes issues and maintaining best-in-class SLAs.
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017 in Houston, the company has grown from a single shop's vision to an industry-leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Create and maintain end user accounts and mailboxes in Active Directory and Office 365, including deprovisioning and software license management.
Conduct monthly user audits, assist with IT onboarding for remote employees, and maintain knowledgebase articles and SOPs.
Collaborate with Infrastructure, Security, and Desktop Support teams on user and system audits, acting as an escalation point for account issues.
National Debt Relief helps consumers overcome overwhelming debt through debt settlement and financial education. Founded in 2009, the company has helped over 450,000 people settle more than $10 billion in debt and is rated A+ by the BBB, fostering a team-oriented culture with growth opportunities.
Lead, coach, and develop a global team of Customer Engineers, driving performance and culture.
Act as primary escalation point for complex customer issues, providing technical guidance and resolution.
Partner with Sales and cross-functional teams to support pre-sales enablement and customer onboarding.
The job is listed on behalf of a partner company, which manages all applications and next steps. The partner is a fast-growing SaaS environment focused on IT automation and software deployment serving thousands of enterprise IT teams.
Manage the EVP's calendar and schedule internal and external stakeholder meetings across multiple time zones.
Arrange international travel including flights, hotels, visas, and expense reports with accuracy.
Act as a liaison between the EVP, executive committee, and delivery teams, coordinating communication and priorities.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. The company has nearly 1000 full-time professionals, operates in over 25 countries, and has a values-driven culture of Relentless Performance with a 99% project success rate.