Continuously build, train, and mentor a sales team to exceed quota.
Work with leadership to define and report on key performance indicators.
Collaborate with cross-functional teams to optimize sales workflows.
Tekmetric is an all-in-one cloud-based platform for auto repair shops, founded in 2017 in Houston. They are a growing team that values transparency, integrity, innovation, and a service-first mindset.
Lead strategic product initiatives from concept to launch, ensuring alignment with business goals and market trends.
Develop deep understanding of the Auto Repair domain and combine it with generative AI to identify new product opportunities.
Drive user-centric research and collaborate across design, engineering, marketing, and sales to deliver high-performing products.
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better, built by a shop owner and shaped by industry needs. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution, with a culture that values transparency, integrity, innovation, and a service-first mindset.
Scope custom technical projects, build solutions, and coordinate with teams to deliver for clients.
Define platform architecture, facilitate integrations, and ensure successful deployment for strategic accounts.
Design tools to automate solutions and create repeatable processes to improve project quality.
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. Founded in 2013, they have raised $240 million with 400+ team members across North America and EMEA.
Lead, coach, and mentor a global team of Customer Engineers to drive team excellence and innovation.
Drive organizational change and scalability by improving standardization and creating consistent experiences.
Stay hands-on with tools and systems while acting as the escalation point for complex customer issues.
Patch My PC helps IT and security teams automate third-party updates for Microsoft ConfigMgr, Intune, and WSUS. With a fully remote crew of 150 employees, they support over 10,000 customers and more than 30 million devices, focusing on making patching easier and boosting security.
Serve as the primary technical point of contact for enterprise clients, providing prompt solutions and ensuring issues are resolved or escalated.
Educate clients and internal users on effective tool use, best practices, and new functionality to maximize adoption.
Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.
Aledade is a public benefit corporation that empowers independent primary care. Founded in 2014, it is now the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Diagnose and resolve complex technical incidents across PACS, network, and Windows environments to maintain healthcare system reliability.
Manage production support and escalations, meeting SLAs, troubleshooting integrations, and validating data through SQLite queries.
Document processes, collaborate cross-functionally, and serve as a technical expert for infrastructure questions and tooling improvements.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. With over 800 hospital and clinic partners, the company empowers over 2 million patients and fosters a culture that embraces diversity, equity, and inclusion.
Lead deep-dive technical discovery into Remote’s APIs and partner APIs to design scalable HRIS integrations.
Prioritize integration work based on customer needs, product impact, and technical feasibility across 100+ countries.
Drive cross-functional orchestration with Engineering, Design, GTM, Sales, and Customer Success to deliver reliable, high-quality integrations.
Remote solves global employment compliance, enabling businesses to recruit, pay, and manage international teams. They are a fully remote company with a global team working asynchronously, fostering innovation and automation.
Lead technical relationships for key merchants, building trust and fostering long-term partnerships across the customer lifecycle.
Manage new merchant integrations, reduce risk, and drive adoption of new products and features including betas and pilots.
Provide ongoing support, resolve critical technical issues, and coordinate cross-departmental efforts while providing early feedback on product iterations.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. It is a publicly traded company with a focus on transparency and inclusion, employing thousands of people.
Act as primary technical liaison between Cority Client Service Consultants and clients during implementation, managing technical discussions from database conversion to integration.
Gather technical information, track bugs with JIRA, and assist in business process review sessions to ensure client satisfaction and timely issue resolution.
Provide technical subject matter expertise for authentication, data cleanup, integrations, and deliver training sessions for client system administrators.
Cority helps customers see and prevent risks across their operations in real time using an EHS+ platform that converges people, data, and AI agents. With over 40 years in the market, they are trusted by more than 1,500 organizations worldwide and have received awards for strong employee culture and business performance.
Troubleshoot complex software issues and escalate to engineering when needed.
Communicate directly with customers via Zendesk and Zoom to drive resolution.
Manage ticket severity and ensure SLA compliance while mentoring peers.
Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.
Provide friendly, high-quality support across phone, chat, email, and web while troubleshooting technical, product, and service issues aiming for first-call resolution.
Navigate multiple systems to research and resolve complex concerns, accurately document interactions in a ticketing system, and manage high-volume interactions.
Escalate issues when needed to ensure timely resolution in a fast-paced, remote environment.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved to span enrollment, research, marketing, student success, and advancement, serving millions of high school students and educators nationwide.
Manage and scale third-party partner ecosystem within the Origami Marketplace.
Develop and execute partnership agreements with a commercial mindset to drive revenue.
Collaborate with engineering, sales, and product teams to translate partner capabilities into integration requirements.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is focused on client success and offers award-winning software solutions.
Diagnose, investigate, and resolve member product issues while managing the end-to-end RMA process for replacements and returns.
Cross-train with the Internal Tools support team to field and resolve internal tickets from the Care Hub.
Serve as an escalation reviewer for the Technical Support team, ensuring quality in troubleshooting and adherence to metrics.
Hinge Health uses technology to scale and automate healthcare delivery for musculoskeletal conditions, affecting over 1.7 billion people worldwide. The company is partnered with 50+ health plans, serving over 20 million people across 2,550 employers, with offices in San Francisco, Montreal, and Bangalore.
Lead the App Store team, building roadmaps and managing technical integrations with partners.
Drive product strategy by scoping new integrations and analyzing customer behavior.
Act as primary contact for external partners, ensuring seamless onboarding and support.
ALIS provides software solutions for the assisted living and healthcare industry. They value culture, transparency, and diversity, offering a supportive environment with benefits like PTO and parental leave.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Develop detailed project plans including solution design, timeline estimation, and testing plans.
Provide day-to-day technical support and create integration documentation for external partner stakeholders.
Serve as a subject matter expert and escalation point for technical challenges across internal and external teams.
Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees or compounding interest. The company is remote-first and covers half of all US ecommerce volume, with a focus on delivering honest financial products.
Deliver high-quality technical support and manage ticketing systems for B2B SaaS customers.
Implement AI-driven support tools and analyze data to improve efficiency and customer experience.
Resolve Tier 1 and Tier 2 tickets, track lifecycle, and ensure SLAs are met through cross-functional communication.
Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.
Serve as primary clinician support contact for Ambience's AI documentation tools, resolving technical issues via Intercom and email with empathy.
Diagnose and fix complex platform, EHR integration, and user configuration issues, escalating as needed to Engineering and Product teams.
Build and maintain support resources, respond to on-call alerts, and contribute to reporting on CSAT, FCR, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by removing administrative burdens for providers. It is a fast-growing startup backed by top venture firms, ranked #1 in KLAS Research, and recognized by Fast Company and LinkedIn as a top startup in 2024 and 2025, with a high-ownership culture.