Lead technical relationships for key merchants, building trust and fostering long-term partnerships across the customer lifecycle.
Manage new merchant integrations, reduce risk, and drive adoption of new products and features including betas and pilots.
Provide ongoing support, resolve critical technical issues, and coordinate cross-departmental efforts while providing early feedback on product iterations.
Develop detailed project plans including solution design, timeline estimation, and testing plans.
Provide day-to-day technical support and create integration documentation for external partner stakeholders.
Serve as a subject matter expert and escalation point for technical challenges across internal and external teams.
Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees or compounding interest. The company is remote-first and covers half of all US ecommerce volume, with a focus on delivering honest financial products.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Manage and scale third-party partner ecosystem within the Origami Marketplace.
Develop and execute partnership agreements with a commercial mindset to drive revenue.
Collaborate with engineering, sales, and product teams to translate partner capabilities into integration requirements.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is focused on client success and offers award-winning software solutions.
Lead and manage a team of engineering managers and software engineers, supporting their growth and performance through regular feedback and coaching.
Create a long-term technical roadmap, establish OKRs, and drive continuous improvement in engineering processes.
Collaborate across teams to ensure technical sustainability, manage priorities, and build a strong engineering culture.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a large remote-first financial technology company with a focus on innovation and people.
Lead, scale, and mentor a team of Technical Account Managers who act as trusted advisors for strategic Elite customers.
Define the technical account management roadmap and implement scalable processes to drive operational excellence.
Build strong executive relationships with CISOs and CIOs, translating technical milestones into business outcomes.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users worldwide. The company serves more than half of the Fortune 100, has global offices, and fosters a culture that respects individuality and champions every identity.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.
Own and evolve the product vision and strategy for Dragos Platform integrations, prioritizing based on customer demand and market trends.
Drive development and management of dragos-developed and partner-developed integrations, maintaining accurate documentation and governance.
Build and maintain strong relationships with technology partners, guiding them through the onboarding process and ensuring program alignment.
Dragos is on a relentless mission to defend industrial organizations that provide necessities like running water, electricity, and safe working environments. As a market leader in ICS/OT cybersecurity, we are a remote-first culture with operations across North America, Europe, the Middle East, and APAC, and seek mission-oriented teammates who value authenticity, transparency, and trust.
Serve as the primary technical point of contact for top accounts, ensuring seamless post-implementation customer experience.
Partner with Strategic Account Managers to recommend new features and integrations that drive client value and expansion.
Act as liaison between customers and Product/Engineering to manage escalations and resolve complex issues.
Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.
Lead the evolution of customer technical engagement, driving excellence across the Technical Account Management function.
Act as a senior technical advisor, building trusted relationships with senior customer stakeholders and guiding best practices.
Develop and coach a team of Technical Account Managers, creating a high-performing and customer-focused culture.
Trustonic makes smartphones affordable for the many by enabling global access to devices and digital finance through secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth, while celebrating diversity and flexible working.
Act as primary contact for key clients, building strong relationships and ensuring alignment with their objectives.
Drive revenue growth by identifying new opportunities, upselling, and leveraging market and competitor insights.
Collaborate cross-functionally with technical, business, legal, sales, marketing, product, operations, and support teams.
Yuno builds payment infrastructure enabling global market participation. Founded by seasoned payments and IT experts, it provides a high-performance payment orchestrator.
Own the most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
Act as the technical advisor for strategic accounts, ensuring long-term success and driving expansion opportunities.
Mentor team members, shape scalable processes, and represent the customer voice internally with Product and Marketing.
1Password builds the foundation for a safe, productive digital future, innovating enterprise password management and Unified Access Management. With over $400M in ARR and over 180,000 businesses as customers, they prioritize collaboration, transparency, and a human-centric approach in cybersecurity.
Own partner integrations end-to-end, serving as the primary technical contact from first call to final delivery.
Get hands-on with APIs, testing integrations, troubleshooting issues, and helping partners navigate SSO and platform standards.
Translate requirements into action by gathering developer needs and converting them into clear user stories for Product and Engineering.
Personify Health created the first and only personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. The team serves employers, health plans, and health systems with data-driven solutions, and is mission-driven to empower healthier lives.
Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
Act as a trusted advisor, understanding client needs and aligning them with our solutions.
Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
Patch My PC provides enterprise solutions for automating third-party updates. Their fully remote crew of 150 employees supports over 10,000 customers and 30 million devices, fostering a culture of GIF-loving humans and core values.
Own the vision, structure, and execution of the Technical Account Management team, defining service standards and building strong partnerships.
Manage and develop a team of Technical Account Managers while directly owning a portfolio of complex, high-revenue partner relationships.
Aggregate product feedback and influence the product roadmap, championing enablement content and ensuring partner needs are delivered.
NinjaTrader is an industry-leading trading platform and futures broker that empowers traders with cutting-edge software and brokerage services. We have grown to over 2 million users and are the number one rated futures brokerage worldwide, fostering a dynamic culture centered on social connection, professional development, and employee recognition.
Serve as primary point of contact for assigned client accounts.
Build and maintain strong, long-term client relationships.
Support accounts payable processes, invoice tracking, and payment coordination.
Amber Labs delivers efficient finance, account management, and operational support solutions for businesses. We offer a remote-first, collaborative culture with professional development opportunities.
Lead end-to-end delivery of complex customer programs, including multi-site and multi-product deployments.
Serve as the primary customer-facing program leader, guiding clients through technical and operational challenges.
Manage high-complexity engagements, navigate ambiguity, and ensure consistent delivery against scope and schedule.
Phaidra builds AI-powered control systems for the industrial sector, using reinforcement learning to optimize operations. The company is 100% remote with a global team and emphasizes transparency, collaboration, operational excellence, ownership, and empathy.
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
Work with customers' developers and partners to resolve complex problems with potentially costly and far-reaching consequences.
Collaborate via Slack and file JIRAs to report bugs, while analyzing customer trends to improve support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and a strong emphasis on connection and inclusion, we are a vibrant global team of diverse experiences, making an impact each day.
Build and manage strategic partnerships with manufacturers, distributors, consultants, and industry associations to drive revenue and strengthen Scorpion's position.
Collaborate with Sales, Marketing, Account Management, Product, and Finance teams to execute partnership initiatives and ensure an exceptional partner experience.
Track partner performance, referrals, and revenue impact while staying informed on industry trends and providing reporting and insights.
Scorpion is a leading provider of technology and services helping local businesses thrive, offering tools for marketing, SEO, reviews, advertising, and more. They are a technology-led service with a human touch, combining AI support with local expertise, and they value winning mindset, genuine care, unmatched results, constant improvement, and unbeatable teamwork.
Drive strategic growth by identifying key contacts, developing proposals, and negotiating agreements to maximize network growth.
Serve as the liaison between external accounts, maintain relationships with decision-makers, and advise on operational efficiencies.
Manage a portfolio of clients to retain and grow business while ensuring compliance and managing risk.
Capital One is a leading information-based technology company in the financial services industry, focused on helping customers succeed through ingenuity and simplicity. The company is founder-led with a large workforce and a culture that values innovation and customer advocacy.