Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
Act as a trusted advisor, understanding client needs and aligning them with our solutions.
Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
Patch My PC provides enterprise solutions for automating third-party updates. Their fully remote crew of 150 employees supports over 10,000 customers and 30 million devices, fostering a culture of GIF-loving humans and core values.
Own and manage relationships with Channel Partners, driving renewals, expansions, and new business through proactive partner-led growth.
Act as a trusted advisor, aligning solutions to partner business models and end-customer needs while orchestrating end-to-end opportunities.
Maintain accurate pipeline data in Salesforce and uphold strong operational discipline in a fully remote environment.
Patch My PC improves lives by automating third-party updates for IT teams, growing from a free tool to an enterprise solution for Microsoft ConfigMgr, Intune, and WSUS. The fully remote crew of 150 supports over 10,000 customers and 30 million devices, fostering a culture rooted in core values and GIF-loving humans.
Provide remote technical support to firm employees across the US, troubleshooting hardware, software, and network issues.
Administer end-user workstations, manage network devices, and maintain records of repairs using ticketing systems like ZenDesk.
Possess strong knowledge of Windows, Microsoft 365, LAN/WAN networking, and a CompTIA A+ certification is preferred.
Tyson & Mendes is a fast-growing civil defense law firm known for breaking the mold of traditional legal practice. The firm invests in its people with specialized training, clear leadership paths, and robust professional development, fostering a dynamic and diverse team.
Provide first-contact resolution for customer issues including encryption support, account lockouts, and account provisioning.
Triage and escalate service requests to appropriate second or third-tier support teams while maintaining accurate records.
Collaborate with teammates using approved platforms like MS Teams and Jira, and contribute to the knowledge base.
OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.
Continuously build, train, and mentor a sales team to exceed quota.
Work with leadership to define and report on key performance indicators.
Collaborate with cross-functional teams to optimize sales workflows.
Tekmetric is an all-in-one cloud-based platform for auto repair shops, founded in 2017 in Houston. They are a growing team that values transparency, integrity, innovation, and a service-first mindset.
Architect and deliver high-quality internal systems and customer-facing products, building scalable backend services and performant frontend experiences.
Mentor peers and own features end-to-end from design through deployment and ongoing support.
Write secure, maintainable code, enhance existing products with complex queries and API integrations, and communicate progress effectively.
Patch My PC is a company that improves lives by providing enterprise solutions for IT and security teams to automate third-party patching. They are a fully remote crew of 150 employees supporting over 10,000 customers and 30 million devices, guided by core values focused on customers, team, and community.
Provide friendly, high-quality support across phone, chat, email, and web while troubleshooting technical, product, and service issues aiming for first-call resolution.
Navigate multiple systems to research and resolve complex concerns, accurately document interactions in a ticketing system, and manage high-volume interactions.
Escalate issues when needed to ensure timely resolution in a fast-paced, remote environment.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved to span enrollment, research, marketing, student success, and advancement, serving millions of high school students and educators nationwide.
Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.
Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.
Lead and develop a team of Remote Service Engineers to deliver exceptional technical support across scientific instruments and software.
Drive operational excellence by monitoring KPIs, implementing process improvements, and ensuring high-quality customer service.
Collaborate with cross-functional teams to optimize service delivery, manage talent pipelines, and promote continuous learning.
This position is listed on behalf of a partner company that manages applications and next steps. They value diversity, equity, accessibility, and employee well-being in a collaborative global work environment.
Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments.
Troubleshoot and resolve issues related to Microsoft 365, Entra ID, networking, VPNs, enterprise applications, workstations, and backup operations.
Maintain accurate ticket documentation, provide timely client updates, and contribute to knowledge base development and process enhancements.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services to growing, highly regulated organizations, delivering secure and dependable IT environments built to scale. The company has strengthened its leadership team and focuses on long-term client outcomes, building a team of professionals who value quality, ownership, and continuous improvement.
Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
Partner with customers and internal teams to shape AI agent use cases into clear delivery plans, ensuring business problems translate into deployable workflows.
Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment while mentoring Senior TPMs.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating the customer journey from onboarding to outcomes. With over 2,000 companies trusting its applications and AI agents, Gainsight fosters a culture of collaboration, curiosity, and human-first values.
Support business customers on proprietary software to identify service-related needs and deliver world-class customer service.
Stay proactively up to date with latest technologies concerning products and underlying technologies.
Prioritize and organize high-volume customer ticket workload while maintaining an up-to-date backlog.
Affinitiv is the largest provider of end-to-end data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. With over 20 years of experience and working with 6,500+ dealerships, the company offers a remote-friendly culture with comprehensive benefits.
Serve as the first point of contact for IT support, triaging tickets and resolving Tier 1/2 issues across macOS and Windows endpoints and SaaS tools.
Lead IT knowledge management by building structured documentation for human readers and AI assistants in Confluence and the helpdesk.
Grow into Tier 2 systems administration of Okta, Google Workspace, Slack, Atlassian, and other SaaS platforms.
Updater is a leading technology platform helping major brands acquire and retain customers at scale, transforming fragmented purchasing workflows into seamless automated experiences. The company has raised over $450 million from investors like SoftBank Capital and Vista Credit Partners, and fosters a culture of innovation and growth.
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues, troubleshooting advanced Windows and Microsoft 365 problems.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Intune, Windows Autopilot, and Active Directory for lifecycle management.
Connection is a technology staffing and managed services company that provides IT solutions and talent. This role is a long-term contract position within their Technical Staffing division, offering benefits and a collaborative team culture.
Lead a team of engineers to build, scale, and maintain high-impact consumer-facing applications.
Apply deep full-stack building experience to ensure technical excellence across platforms.
Drive accountability and delivery velocity, hiring and developing high-performing engineers.
Rula is a mental health company dedicated to providing evidence-based, compassionate care to treat the whole person. The company is a remote-first organization hiring in most U.S. states, fostering a culture of inclusion and support for employees.
Manage a portfolio of high-value prospects and guide them from first conversation to confident decision.
Lead tailored product demonstrations that connect Buildertrend’s solutions to real business outcomes.
Partner with sales leadership to align on strategy, messaging, and priorities while collaborating with teammates to strengthen overall sales efforts.
Buildertrend is the leading residential construction management platform, helping contractors control financials, schedules, workflows, and client relationships in one system. With nearly two decades of industry expertise and a culture that empowers team members to reach their fullest potential, Buildertrend has been recognized as one of the best workplaces in the U.S.
Represent Fortune 500 brands to assist customers in making informed purchasing choices and building lasting relationships.
Apply a one-call sales approach to improve every interaction and increase earnings.
Attend regular progress meetings with an expert coach to work towards personal goals that drive success and earnings.
Clearlink is dedicated to building brands that guide users and customers toward decisions that enhance their lives. They foster an inclusive, diverse, and results-oriented community where employees are encouraged to act as owners and bring their authentic selves to work.
Lead technical relationships for key merchants, building trust and fostering long-term partnerships across the customer lifecycle.
Manage new merchant integrations, reduce risk, and drive adoption of new products and features including betas and pilots.
Provide ongoing support, resolve critical technical issues, and coordinate cross-departmental efforts while providing early feedback on product iterations.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. It is a publicly traded company with a focus on transparency and inclusion, employing thousands of people.
Provides multi-faceted support to clients in an IT Service Desk capacity, handling issues via phone, email, web portal, and chat.
Diagnoses and resolves technical issues with desktop hardware, operating systems, and software using authorized tools.
Strives for first call resolution and rapid response to outages, collaborating with team and customers.
NWN is a leading AI-powered technology solutions provider for North America's public and private organizations. The company has a high-performance team of over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score and recognition as a 'Best Place to Work'.
Lead the design, implementation, and optimization of complex IT infrastructure and cybersecurity solutions across diverse client environments.
Provide technical leadership, mentor team members, and act as a senior escalation point for Service Desk and support teams.
Drive automation and continuous improvement initiatives to enhance operational efficiency and service quality.
The company is an award-winning Australian IT services provider delivering end-to-end technology solutions, managed services, cybersecurity, and ongoing IT support to businesses across various industries. It is recognized for its customer-first approach, technical expertise, and a culture of continuous improvement and technical excellence.