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Responsibilities:
- Lead, coach, and develop a team of Remote Service Engineers across multiple experience levels.
- Establish clear performance objectives through regular coaching, case reviews, and feedback sessions.
- Ensure timely and effective remote resolution of hardware, software, and scientific application issues.
Requirements:
- Bachelor's or Master's degree in Engineering, Science, Technology, or a related field.
- Demonstrated experience leading technical support or engineering teams in a managerial capacity.
- Strong leadership, coaching, mentoring, and people development skills.
Benefits:
- Competitive annual salary ranging from CAD $101,184 to $178,500 based on experience.
- Comprehensive health and employee benefits package.
- Fully remote work option with full-time employment.
Jobgether
This position is listed on behalf of a partner company that manages applications and next steps. They value diversity, equity, accessibility, and employee well-being in a collaborative global work environment.