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Responsibilities:
- Direct and manage daily operations of the enterprise Help Desk and End User Support organization.
- Lead a team of supervisors and analysts, serving as senior escalation point for complex issues.
- Ensure compliance with SLAs, monitor ticket queues, and implement improvements.
Qualifications:
- Highschool diploma or GED with 6-8 years of progressive experience in IT Service Desk, Help Desk, or End User Support.
- DoD 8570 IAT Level II certification required.
- Experience leading teams supporting enterprise environments with 1,000+ users.
Benefits:
- Eleven Federal Holidays and Paid Time Off accrued each pay period.
- Three medical plan choices with generous employer contribution, plus dental and vision.
- 401k with competitive matching, continuing education assistance, and wellness benefits.
About Us:
- PingWind delivers outstanding services to the federal government in cybersecurity, development, IT infrastructure, and more.
- We are an SBA certified Service-Disabled Veteran-Owned Small Business with offices in Northern Virginia and Huntsville, AL.
PingWind
PingWind delivers IT and professional services to the federal government, specializing in cybersecurity, development, and infrastructure. It is a small, veteran-owned business with offices in Virginia and Alabama, fostering a supportive and mission-driven culture.