Coordinate and manage Major Incident process activities, including Sev1 and Sev2 incidents.
Communicate with internal and customer stakeholders on status, resolution, and success criteria.
Partner with Problem Management on RCA process and create Technical Action Plans.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is experiencing strong market momentum and is investing in its people as it expands.
Act as a point of contact with customers, monitoring incidents to ensure Service Level Agreements are respected.
Document and report unresolved issues to customers and follow up with professionalism.
Collaborate with global team and establish excellent communication channels with QA, SDE, and Incident Manager to ensure excellent customer support.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands, fostering a culture of integrity, innovation, and impact.
Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure.
Investigate live data using back-office tools like Grafana, Freya, and JSON payloads to verify market states and resolve settlement disputes.
Manage live incident responses and coordinate with Trading, Product, Risk, and Customer Success teams for seamless escalations.
Oddin.gg is the global leader in esports data science, providing cutting-edge esports betting solutions worldwide. Recognized as the fastest-growing tech company in Central Europe by Deloitte in 2024 and 2025, they are rapidly expanding with a new core team of 6 Customer Support Specialists, offering high impact and clear career growth.