Source Job

• Grade projections and settle games in a timely manner.
• Support the Trading team by managing posting and pricing of markets during shifts.
• Track games and ensure entries are paid with correct stats for Esports titles like CS2, League of Legends, and Valorant.

Underdog makes sports more fun by building products across fantasy sports, sports betting, and prediction markets in a seamless, intuitive app. Founded in 2020, we are one of the fastest-growing sports companies, remote-first by design, with a collaborative culture that values caring, pushing, and performing.

• You will be the technical troubleshooter helping customers unblock issues and debug integration problems.
• You will respond to support tickets, own issues from investigation to resolution, and collaborate with Customer Success Managers.
• You will build and maintain a knowledge base, track support patterns, and proactively help customers avoid pitfalls.

EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.

• Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
• Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
• Drive continuous improvement by identifying automation opportunities and enhancing product and services.

GOhiring is a leading software company for automated job posting and recruiting analytics. It operates as a small, collaborative team with high trust, creative freedom, and a focus on innovation.

• Provide exceptional customer service and act as a brand ambassador for a sports streaming platform.
• Assist fans with digital platform issues, educating them on streaming, fantasy accounts, and more.
• Use technology tools and resources to resolve inquiries, maintaining knowledge of products and services.

Sutherland is a digital transformation company that has been helping clients achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands across industries, and have been re-certified as a Great Place to Work.

• Provide technical and organizational support to clients throughout the integration process and post-launch.
• Escalate complex technical issues to L2 Support and Development teams, ensuring timely investigation and resolution.
• Communicate with clients through voice calls, tickets, chats, and other business communication channels.

Coinspaid Dev is the engineering brand behind Coinspaid, providing technology and R&D expertise for blockchain infrastructure. With over 120 engineers and 11 years of industry experience, the company operates across more than 20 blockchain networks.

• Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
• Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
• Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.

• Oversee daily risk management and trading operations for sports gaming products, ensuring pricing accuracy and market exposure limits.
• Develop and implement risk management frameworks and trading strategies to optimize profits and mitigate financial losses.
• Lead, mentor, and develop a high-performing team of risk analysts and traders, fostering a collaborative environment.

Fliff is a social gaming company that offers a freemium platform for sports, casino, and prediction games, giving players a stake in the action. They are a multinational company with a close-knit, focused team that values inclusivity, creativity, and rewarding work.

• Troubleshoot complex technical issues for Premium Support customers, including API failures, integration challenges, and production incidents.
• Provide end-to-end technical ownership by analyzing logs, reproducing errors, and collaborating with Engineering on root cause analysis.
• Develop deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They push the boundaries of AI systems and seek to safely deploy them to the world through their products, embracing diverse perspectives and experiences.

• Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
• Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
• Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.

• Lead and scale a global customer support function, overseeing both AI-powered and human support operations.
• Manage complex escalations, technical troubleshooting, and ensure high-quality, timely resolutions.
• Drive continuous improvement through data analysis, workflow optimization, and collaboration with Product and Engineering teams.

This role is posted on behalf of a partner company, and the hiring is managed by Jobgether. They operate a remote, technology-driven environment with a focus on AI-enabled customer support. The company values collaboration, innovation, and a flat organizational structure.

• Plan and execute B2B events, from VIP parties to conference booths at major industry shows.
• Coordinate event logistics including venue scouting, vendor management, and budgeting.
• Track post-event performance and support brand campaigns with creative content.

Evoplay is a leading iGaming provider known for innovative game development and technological solutions. The company has a portfolio of over 200 game titles and emphasizes teamwork and passion for games.

• Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
• Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
• Maintain accurate documentation and escalate issues when necessary.

Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.

• Respond to and resolve transactional queries from customers' customers via email, such as refunds and cancellations.
• Escalate advanced or complex queries to appropriate internal channels.
• Continuously improve product knowledge and participate in team meetings to enhance processes.

Paddle provides digital product companies with a complete payment infrastructure as a Merchant of Record, handling all payment-related complexities. The company serves over 6000 software sellers in 245 territories and is backed by major investors, fostering a diverse, collaborative, and remote-first culture.

• Lead and grow the Product Support team, setting SLAs, performance goals, and ticket-handling standards.
• Own and optimize the Zendesk instance, including macros, triggers, and automations to scale support.
• Serve as the connective tissue between Support, Customer Success, Product, and Engineering for bugs, incidents, and trends.

Ellevation provides technology solutions that help educators and multilingual learners succeed. They are a growing, mission-driven company that values empathy, systems thinking, and building a diverse and inclusive team.

• Manage critical technical escalations for premium SaaS customers.
• Ensure strict adherence to premium Service Level Agreements (SLAs).
• Work cross-functionally with Engineering, DevOps, and Product teams to resolve incidents.

ShipHero provides eCommerce logistics solutions including warehouse management software and fulfillment services. They are scaling their operations and have a focus on high-touch support for VIP clients.

• Own the post-order communications and ticket delivery experience to reduce uncertainty and complaints.
• Build AI-powered self-service and agent-assist tools to lower cost to serve and improve fan satisfaction.
• Drive a roadmap tied to contact rate, CSAT, and delivery-related complaints.

Gametime unites the world through shared experiences by making it easy to discover and access live events. The company fosters an inclusive, collaborative environment with a focus on innovation.

• Own OKX's Global Customer Complaints Program, reporting to the Compliance Chief of Staff.
• Develop, coordinate, and track responses to regulatory inquiries and escalated complaints.
• Turn complaint data into actionable compliance and conduct-risk intelligence.

OKX is a leading crypto exchange and developer of OKX Wallet, providing access to crypto trading and decentralized applications. We are a global team united by core principles, fostering a friendly, rewarding, and diverse environment for every OK-er.

• Support clients on all inquiries via live chat or email, ensuring efficient and excellent customer service.
• Manage inquiries and complaints, understand customer needs, and provide constructive feedback and solutions.
• Assist in supervising team performance, provide coaching, and analyze data to improve operations.

Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users across 200+ countries. It fosters a high-performance, fast-moving environment with a global team of ambitious builders and innovators.

• Lead the Incident Operations function, building and managing a team of Incident Commanders for critical incidents.
• Establish severity models, escalation paths, and 24x7 follow-the-sun coverage across global regions.
• Drive continuous improvement through retrospectives, KPIs, and AI-powered automation to reduce operational toil.

Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities, focusing on remote and flexible roles. The company values efficiency and objectivity in recruitment, fostering an inclusive environment that emphasizes curiosity, empathy, and accountability.

• Lead and manage Trust Wallet's customer support team, including team performance, coaching, hiring, and development.
• Own day-to-day support operations across AI and human channels and ensure high-quality, timely resolution of user issues.
• Handle complex or escalated support cases, especially those involving technical product issues.

Trust Wallet is a leading non-custodial cryptocurrency wallet trusted by over 200 million users globally to securely manage digital assets. They foster a diverse, global team with a flat structure and emphasize learning and growth.