Source Job

EMEA

  • Own OKX's Global Customer Complaints Program, reporting to the Compliance Chief of Staff.
  • Develop, coordinate, and track responses to regulatory inquiries and escalated complaints.
  • Turn complaint data into actionable compliance and conduct-risk intelligence.

Regulatory Compliance Root Cause Analysis Stakeholder Management Data Analysis

20 jobs similar to New Customer Complaints Senior Manager

Jobs ranked by similarity.

Asia

  • Assist the Earn Regulatory team with daily compliance project management and product operations across Simple Earn, Staking, and related products.
  • Track and manage regulatory project timelines, deliverables, and dependencies end-to-end across jurisdictions.
  • Coordinate with cross-functional stakeholders (Legal, Product, Engineering, local compliance) to ensure regulatory requirements are met.

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.

Europe

  • Take full ownership of the EEA growth campaign engine, including affiliate, listing, trade & earn, and new product launch campaigns.
  • Coordinate with creative, media, lifecycle, BD, KOL ops, product marketing, and legal to turn campaign concepts into shipped, measured outcomes.
  • Lead campaign planning with clear metrics, hold stakeholders accountable, and run reflection sessions within 7 days of campaign close.

OKX is a leading crypto exchange and developer of OKX Wallet, providing access to crypto trading and decentralized applications. Backed by Proof of Reserves, it is a trusted brand for institutional investors, united by core principles of collaboration, integrity, and efficiency across global offices.

$105,000–$120,000/yr
US 12w maternity 12w paternity

  • Investigate complex credit reporting disputes and SCRA determinations, bringing stakeholders together for broader input.
  • Translate new state legislation into actionable compliance guidance and lead quarterly monitoring and testing.
  • Serve as subject matter expert on consumer protection laws, shaping policies and controls as the company scales.

Reprise Financial simplifies personal loans, making them accessible and transparent with loans up to $25,000. The company values innovation and collaboration, providing tools and support for employees in a customer-focused environment.

$128,270–$189,230/yr
UK

  • Lead and coordinate second-line regulatory compliance and privacy oversight activities for the UK entity, serving as the operational lead for UK privacy compliance and Data Protection Officer.
  • Translate legal and regulatory requirements into compliance standards, governance routines, and oversight expectations for first-line stakeholders.
  • Prepare management reporting, governance materials, and issue summaries, and support audits and regulatory enquiries.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company with a focus on inclusive culture and competitive benefits.

$163,000–$203,800/yr
US Canada

  • Implement and operate Mercury’s first prudential regulatory compliance program for banking, focusing on Regulations W and O.
  • Interface directly with senior management to advise on permissibility and advisability of proposed transactions.
  • Educate and grow Mercury’s compliance culture by providing training and guidance to bank staff on prudential regulatory requirements.

Mercury is a fintech company building a chartered bank to provide banking services for startups. It is a growing company with a culture that values diversity and belonging, and is an Equal Employment Opportunity employer.

South Africa

  • Drive and own regulatory compliance for Flywire in South Africa, including localizing AML/CTF programmes and managing FIC/SARB relationships.
  • Monitor South African regulatory changes and determine licensing or exemption requirements for new services.
  • Support global AML/CTF operations, regulatory reporting, and cross-functional collaboration.

Flywire is a global payments enablement and software company solving high-stakes, high-value payments for education, healthcare, travel, and B2B. With 1,400+ FlyMates in 15 offices worldwide, they foster a passionate, collaborative culture.

$180,000–$220,000/yr
Global

  • Build and mature a crypto-native compliance program, partnering with product and engineering teams to embed compliance into daily operations.
  • Write and implement clear SOPs, manage day-to-day compliance activities, and handle transaction monitoring, investigations, and SAR filings.
  • Collaborate cross-functionally with Risk, Product, Ops, and Sales teams to design guardrails for new business lines and scale the program globally.

Sphere Labs builds modern, compliance-native infrastructure for cross-border payments and settlement. We are a fully remote, global team backed by Coinbase, Kraken, and other major firms, with momentum as stablecoins enter mainstream finance.

Canada United States

  • Lead the bank charter remediation program across Compliance, Risk, QA, Enablement, Engineering, and Banking.
  • Translate regulatory requirements into scalable workflows, policies, and controls.
  • Own partner bank governance, KPI monitoring, and audit readiness.

Mercury is a fintech company building banking infrastructure for startups, offering financial services through partner banks. The company is scaling its operations to transition into a bank, fostering a culture of rigor, ownership, and customer empathy.

$53,000–$80,000/yr
US

  • Deliver exceptional customer experiences by investigating and resolving complex complaints filed with Bank Partners and Executive Leadership.
  • Categorize and record all complaints with extreme attention to detail, driving continuous improvement and cross-functional collaboration.
  • Become a subject matter expert on products, consumer finance policies, and regulatory requirements to improve processes.

Affirm is a financial technology company that provides buy now, pay later services without hidden fees or compounding interest. The company is remote-first with a focus on employee well-being and offers competitive benefits and a strong culture.

$90,000–$95,000/yr
US

  • Conduct complex compliance, operational, privacy, and risk management investigations across multiple healthcare settings.
  • Perform root cause analyses to identify systemic vulnerabilities and recommend corrective actions.
  • Collaborate with operational leaders, HR, Legal, and Revenue Cycle to develop risk mitigation strategies.

PT Solutions is a rehabilitation provider dedicated to expanding access to quality care across multiple therapy disciplines. The company fosters a tight-knit community and provides industry-leading professional development opportunities, including an APTA-accredited residency program.

Nigeria

  • Conduct daily, high-volume reviews of KYC/CDD files, AML alert dispositions, and transaction monitoring cases to ensure adherence to internal SOPs and regulatory requirements.
  • Meticulously track and document errors in a centralized defect log, providing objective evidence for compliance failures or policy deviations.
  • Provide clear, constructive feedback to operations teams on individual file performance, highlighting areas for immediate correction and long-term improvement.

Moniepoint Inc. is Africa’s all-in-one financial platform, serving 20 million businesses and individuals with payments, banking, credit, and cross-border tools. They are Nigeria’s largest merchant acquirer, processing over $250 billion annually, with a fully remote work culture and career growth opportunities.

$200,000–$240,000/yr
US Canada Unlimited PTO 12w maternity 12w paternity

  • Build and run Gauntlet's compliance program, including policies, monitoring, and governance.
  • Support regulatory registrations, examinations, and audits.
  • Partner with cross-functional teams to embed compliance and use AI for efficiency.

Gauntlet builds financial systems for on-chain finance, serving over $1.6B in client TVL. They are a Series C company with a team blending traditional finance and crypto expertise, offering a hands-on, ownership-driven culture.

$146,000–$225,000/yr
US

  • Support new product launches related to state licensing and reporting.
  • Collaborate cross-functionally with legal, compliance, finance, and tax to meet regulatory obligations.
  • Lead preparation of renewal applications and other regulatory filings.

Affirm is reinventing credit to make it more honest and friendly, offering consumers flexibility to buy now and pay later. It is a remote-first company with a strong focus on employee well-being and competitive benefits.

Global

  • Provide real-time advisory compliance support to trading, development, and operations teams across all regions.
  • Oversee core compliance functions including trade surveillance, regulatory filings, AML/sanctions, and policy training.
  • Lead and develop two Compliance Officers while representing compliance in cross-functional discussions.

BHFT is a proprietary algorithmic trading firm that manages the full trading cycle from software development to strategy execution across multiple asset classes. With a team of 200+ professionals, 70% of whom are technical specialists, we operate as a 100% remote organization with a culture of clarity and transparency.

US

  • Coordinate with legal and management on regulatory litigation and U.S. government agency relationships.
  • Support responses to regulatory investigations, enforcement actions, and compliance reviews involving AML and sanctions.
  • Provide guidance to cross-functional teams on compliance obligations of significant sensitivity and impact.

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a user-centric, flat-structured environment with world-class talent.

  • Own and build the customer-trust program for EMEA, including how conversations are prioritized, escalated, and resolved.
  • Translate customer security requirements into internal controls, evidence, and product or operational requirements.
  • Partner with EMEA-based Engineering and Sales teams to foster a culture of trust between Abnormal and its customers.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform, and we are a high-growth cybersecurity company that values trust and collaboration.

EMEA

  • Own the post-sales journey for your customers, including onboarding, adoption, business reviews, renewal, and upsell.
  • Run your own renewals and upsells, including pricing and conversations with the economic buyer.
  • Guide customers through Travel Rule programmes and stablecoin payment products while working directly with their integration teams.

Notabene builds infrastructure for digital asset compliance and money movement in the crypto industry. With nearly 50 employees across 14 countries and backed by leading investors including Y Combinator, DRW, and F-Prime, they are evolving beyond compliance to enable efficient digital financial services between regulated institutions.

$176,400–$196,000/yr
US

  • Set the strategic direction for Compliance Operations, transforming regulatory requirements into scalable practices that enable growth.
  • Partner with Product and Engineering to build tech-first, automated solutions that reduce manual effort and scale operations.
  • Lead state licensing audits, develop key compliance metrics, and build a high-performing team of 5-10 professionals.

Honor Technology is changing how society cares for older adults by providing technology, tools, and services that empower them to live life on their own terms. With over 100,000 Care Pros and a global franchise network, the company delivers over 50 million hours of personalized care annually, fostering a culture of innovation and compassion.

Global

  • Own a comprehensive Customer Risk Rating framework, including tiering criteria, scoring logic, and documentation standards.
  • Own the Enhanced Due Diligence framework, including trigger events, workflow documentation, and escalation protocols.
  • Define and manage monitoring and refresh cadences across all counterparty tiers, ensuring risk profiles remain current and documented.

Ondo Finance provides institutional-grade, blockchain-enabled investment products and services, including tokenized funds and decentralized finance technology. Founded by former Goldman Sachs Digital Assets team members and backed by top investors, the company is fully remote with a well-capitalized, growing team.

Nigeria

  • Supervise and manage QA Assessors, ensuring consistent grading through regular calibration exercises.
  • Lead secondary reviews across AML, Transaction Monitoring, and Fraud to identify compliance vulnerabilities.
  • Maintain a centralized Compliance Defect Log and translate findings into actionable feedback.

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions.